Office of Registration and Records

This Office creates, maintains, and retrieves paper and electronic student records in the following areas:

  • Enrollment
  • Course registration
  • Graduation processing
  • Excelsior College transcripts
  • Letters of certification and official documents on behalf of the College

The Office also verifies the authenticity of official documents submitted for evaluation.

A majority of work is completed within 24 hours after receipt. All paper documents submitted to the Office of Registration and Records are electronically imaged; after six months, the orginal paper documents are securely destroyed.

In accordance with the The Family Educational Rights and Privacy Act of 1974 (FERPA), we respect the privacy rights of student education records.

Courses

Please read about refunds in our Withdrawal from a Course policy.

The limit is a maximum of six W (withdrawal) grades. You may withdraw from the same Excelsior College course for a maximum of three times. If you have six W grades, you will not be allowed the option to withdraw from a course.

Final grades will be posted to your academic record on the sixth day after the term ends. If the sixth day falls on the weekend, your grades will be posted on Monday.

If you wish to appeal a grade of AW (administrative withdrawal) you must submit a request to awappeal@excelsior.edu by Tuesday, 11:59 pm Eastern Time, after notification of AW status on that Monday. The Schools will investigate, make a decision and send the decision no later than noon on the Friday of that week.

Please refer to the Excelsior College Student Policy Handbook (PDF).

Students can add/drop, drop (cancel), or withdraw from a course online (login required).

A written request which includes the student's full, student ID number, course title, and term can also be sent to the course registration team at register@excelsior.edu.

Enrollment

A Letter of Enrollment (LOE) is for students who are enrolled in an Excelsior College degree program and need verification of their enrollment. The Letter of Enrollment will be sent 24-48 hours following receipt of the request provided the student's record has been processed for enrollment.

You will receive notification via email when your LOE request is received and another notification when your LOE has been sent.

To have a Letter of Enrollment mailed to yourself, submit a request that includes:

  • Full Name
  • Excelsior College ID or Social Security Number
  • Degree Program

Requests for a Letter of Enrollment sent to a third party must also include:

  • Recipient's Name
  • Recipient's Address
  • Your Signature

The Letter can be faxed to the recipient. You must include in the request:

  • The fax number that the document is being faxed to
  • The complete mailing address to follow-up with hard copy
  • The following Waiver of Responsibility Statement:
    "I understand that this document may go to an open or unattended fax machine, or may be seen by someone other than the intended receiver and by my signature, I relieve Excelsior College of all responsibility."

    (You need to sign and date this waiver.)

Mail or fax to:

Office of Registration and Records
Excelsior College
7 Columbia Circle
Albany, NY 12203-5159
Fax: 518-464-8646

Undergraduate students are allowed to transfer within a school and between schools. If you decide to transfer from one school to another, (e.g., business to liberal arts) you will be charged an $80 program transfer fee to cover the costs of reevaluating your credentials for the new degree program.

It is recommended that you discuss program/degree changes with an academic advisor prior to requesting a change.

Undergraduate degree transfer requests can be submitted online. (login required)

Requests in writing must include your signature and be sent to:

The Office of Registration and Records
Excelsior College
7 Columbia Circle
Albany, NY 12203-5159

Or you may fax your signed request to the Office of Registration and Records at 518-464-8646.

Note:

Students cannot transfer into a nursing degree using the online form. Health Science students may not use the online form to change their program.

With few exceptions, students wishing to transfer into or within graduate programs must apply for entrance to the program and are subject to all related fees.

Name Change

For information on how to change your name in our records, contact us: 888-647-2388 ext. 141.

Address change

Report changes in address, telephone number or email to the Office of Registration and Records as soon as you know a change will take place. This notification must be in writing and should include:

  • Prior information
  • New information
  • Date the change will be effective
  • Your signature

You may also change your address, telephone number or email address online. Login is required.

Official transcripts and documents are those that a college, testing agency, or education office send directly to Excelsior's Office of Registration and Records at your request. Detailed instructions are available here.

It is strongly recommended that you discuss your intentions with an academic advisor prior to withdrawing from the program. Currently enrolled students who are NOT receiving Financial Aid may use the online withdrawal form. (login required)

All other withdrawal requests must be received in writing and include your signature. Send your signed request to:

The Office of Registration and Records
Excelsior College
7 Columbia Circle
Albany, NY 12203-5159

Or fax your signed request to the Office of Registration and Records at 518-464-8646.

Graduation

We will need a written request with your:

  • Name
  • Excelsior College ID or Social Security Number
  • Current address
  • Telephone number
  • An explanation of why you need a diploma reprint and your signature.

There is a $90.00 diploma reprint fee. Send your signed request and payment to:

Bursar's Office
Excelsior College
7 Columbia Circle
Albany, NY 12203-5159

Or fax your signed request to 518-464-8646. Please be sure to include a Mastercard, Visa, Discover, or American Express card number with expiration date.

Letters of Qualification (LOQ)

After you have completed degree requirements and your records have been approved, but your degree has not yet been conferred, you may request a Letter of Qualification. The LOQ will be sent 24-48 hours following receipt of the request.

Diplomas are sent priority mail on degree conferral provided all fees have been paid.

Letter of Completion (LOC)

After your degree has been conferred, an LOC can be sent to graduate schools or employers to verify graduation status. Although an official transcript is the more accepted means of providing this information to others, the College will provide a Letter of Completion upon request. The Letter of Completion will be sent 24-48 hours following the receipt of the request provided all fees owed to the College are paid in full.

You will receive notification via email when your LOQ or LOC request is received and another notification when your LOQ or LOC has been sent.

To have a Letter of Qualification or Completion mailed to yourself, submit a request that includes:

  • Full Name
  • Excelsior College ID or Social Security Number
  • Degree Program

Requests for Letters of Qualification or Completion to be sent to a third party must also include:

  • Recipient's Name
  • Recipient's Address
  • Your Signature

The Letter can be faxed to the recipient. You must include in the request:

  • The fax number that the document is being faxed to
  • The complete mailing address to follow-up with hard copy
  • The following Waiver of Responsibility Statement:
    "I understand that this document may go to an open or unattended fax machine, or may be seen by someone other than the intended receiver and by my signature, I relieve Excelsior College of all responsibility."

    (You need to sign and date this waiver.)

Mail or fax to:

Excelsior College
Office of Registration and Records
7 Columbia Circle
Albany, NY 12203-5159
Fax: 518 464-8646

Transcripts

You need to submit a written request or apply online (login required). A written request must include:

  • Full name
  • Current address and phone
  • Excelsior College ID or Social Security Number
  • Type of transcript being requested (student copy or official)
  • Complete address where the transcript will be sent
  • Signature

There is a $12.00 fee for each transcript requested. Transcripts are normally sent within five business days. During peak periods, it may take additional time to process your transcript request. If you request Transcript Rush service, the transcript is mailed within three business days via first-class mail if your evaluation is up-to-date and complete. There is an additional $30 fee, making the total $42.

Mail Your Request with Payment:

Excelsior College
Bursar's Office
7 Columbia Circle
Albany, NY 12203-5159

Fax Your Request:
518-464-8646

Include a MasterCard, Visa, Discover, or American Express card number and the expiration date.  We cannot fax or email a transcript. You will receive notification by email when your transcript request is received and another notification when your transcript has been sent.

 

For More Information

Call:

Monday through Friday, 8:30 am to 5 pm ET
Mondays and Wednesdays, 8:30 am to 8 pm ET

Phone:

888-647-2388 ext. 141

Fax:

518-464-8646

Course Registration

Call:

888-285-8648 ext. 4

Email:

register@excelsior.edu

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