| | Consumer Complaint Process As an accredited institution, Excelsior College adheres to ethical standards and our stated policies in the delivery of our programs and services. Students are encouraged to become familiar with the College’s policies and procedures which can be found in the Student Policy Handbook (PDF) and/or in specific School catalogs. These publications outline the means by which students may request permitted exemptions from these policies and the ways in which administrative and academic decisions may be appealed. In the event that students believe they have been unfairly treated or have issues with the College that cannot be resolved by the methods outlined in the College’s publications, including this Web site, they have the right to contact our accrediting agencies and/or various state and other governmental agencies. Excelsior College is currently working cooperatively with the higher education authorities in all 50 states and other U.S. jurisdictions to ensure compliance with any authorization requirements. Excelsior will continue to monitor developments in the laws of these jurisdictions in which it enrolls students and, if authorization or licensure is or becomes necessary, will obtain such additional approvals. Below is contact information for all 50 states, the District of Columbia, and U.S territories and should not be construed as a complete list of states/agencies regulating Excelsior College. Through the relevant agencies or Attorneys General Offices, complaints can be accepted regardless of whether Excelsior College is required to be registered in that jurisdiction. Excelsior College has made a reasonable effort to ensure that this list is accurate. However, if you have any questions or encounter any problems contacting the appropriate agency, please call the College’s Office of State Relations at 518-608-8162 for assistance. A - D ![]() Alabama Alabama Commission on Higher Education
P. O. Box 302000
Montgomery, AL 36130-2000
Complaint Form ![]() Alaska ![]() Arizona ![]() Arkansas ![]() California ![]() Colorado ![]() Connecticut ![]() Delaware Delaware Higher Education Office
Carvel State Office Building, 5th Floor
820 N. French Street
Wilmington, DE 19801-3509
Email: dheo@doe.k12.de.us
Delaware Attorney General
Consumer Protection Wilmington:
820 N. French Street 5th floor
Wilmington, DE 19801
Email: consumer.protection@state.de.us
![]() District of Columbia District of Columbia Office of the State Superintendent of Education
Education Licensure Commission
810 First Street, NE
9th Floor
Washington, DC 20002
Complaint Form (PDF) F - K ![]() Florida ![]() Georgia Georgia Nonpublic Postsecondary Education Commission
2082 E Exchange Pl. #220
Tucker, GA 30084-5334
Student Complaint Process (PDF) ![]() Hawaii ![]() Idaho Idaho State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
650 West State Street
P.O. Box 83720
Boise, ID 83720-0037 ![]() Illinois ![]() Indiana Indiana Commission on Proprietary Education
Attn: Director of Regulatory Compliance
302 W Washington Street, Room E201
Indianapolis IN 46204
Record of Complaint form (PDF) ![]() Iowa ![]() Kansas Kansas Board of Regents
1000 SW Jackson Street
Suite 520
Topeka, KS 66612-1368
Complaint Procedure (PDF) ![]() Kentucky Kentucky Council on Postsecondary Education
1024 Capital Center Dr #320
Frankfort, KY 40601-7512 Kentucky Board of Proprietary Education
911 Leawood Drive
Frankfort, KY 40601-3319
Form to File a Complaint (Microsoft Word document) Office of the Attorney General
Capitol Suite 118
700 Capitol Avenue
Frankfort, Kentucky 40601-3449
Email: consumer.protection@ag.ky.gov
Consumer Complaint Form (PDF) L - M ![]() Louisiana ![]() Maine ![]() Maryland ![]() Massachusetts ![]() Michigan Michigan Department of Labor & Economic Growth
Office of .Postsecondary Services
Proprietary School Unit Staff
201 N. Washington Sq.
Lansing, MI 48913
Online School Complaint Form ![]() Minnesota Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
Online Contact Us form Minnesota Attorney General’s Office
1400 Bremer Tower
445 Minnesota Street
St. Paul, MN 55101
Consumer Report Form (PDF) ![]() Mississippi Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453 Mississippi Commission of Proprietary Schools and College Registration
3825 Ridgewood Road
Jackson, MS 39211-6453 Consumer Protection Division
Office of the Attorney General
State of Mississippi
P.O. Box 22947
Jackson, Mississippi 39225-2947
Contact Us electronic form
Complaint Form (PDF) ![]() Missouri Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
Email: info@dhe.mo.gov ![]() Montana Montana Board of Regents
Office of Commissioner of Higher Education
Montana University System
2500 Broadway Street
PO Box 203201
Helena, MT 59620-3201 Montana Office of Consumer Protection
2225 11th Avenue
P.O. Box 200151
Helena, MT 59620-0151
Email: contactocp@mt.gov
Consumer Complaint Form (PDF) N ![]() Nebraska Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005 Nebraska Department of Education
Investigations Office
301 Centennial Mall South
P.O. Box 98987
Lincoln, NE 68509-4987
Instructions on Preparing a Complaint (PDF) Nebraska Attorney General
Consumer Protection Division
2115 State Capitol
Lincoln, NE 68509
Consumer Complaint Form
Consumer Protection Hotline: 800-727-6432 ![]() Nevada ![]() New Hampshire New Hampshire Postsecondary Education Commission
3 Barrell Court #300
Concord, NH 03301-8531
Complaints Web page ![]() New Jersey ![]() New York ![]() North Carolina North Carolina Community College System Office of Proprietary Schools
200 West Jones St.
Raleigh, North Carolina 27603
Student Complaint Form (PDF) North Carolina Consumer Protection
Attorney General's Office
Mail Service Center 9001
Raleigh, NC 27699-9001
File a Complaint ![]() New Mexico ![]() North Dakota North Dakota Department of Career and Technical Education
State Capitol - 15th Floor
600 E. Boulevard Ave. Dept. 270
Bismarck, ND 58505-0610
Email: cte@nd.gov North Dakota Consumer Protection Division
Office of Attorney General
Gateway Professional Center
1050 E Interstate Ave. Suite 200
Bismarck, ND 58503-5574
Consumer Complaint form (PDF) O - S ![]() Ohio Ohio State Board of Career Colleges and Schools
35 East Gay Street, Suite 403
Columbus, OH 43215-3138
Grievance / Complaint Form (PDF) Ohio Board of Regents
30 East Broad Street, 36th floor
Columbus, OH 43215-3414 Ohio Attorney General
Consumer Protection Section
30 E. Broad St., 14th floor
Columbus, OH 43215-3400
File a complaint ![]() Oklahoma Oklahoma State Regents for Higher Education
655 Research Parkway
Suite 200
Oklahoma City, OK 73104 Oklahoma State Board of Private Vocational Schools
3700 Classen Boulevard
Suite 250
Oklahoma City, OK 731182864 Oklahoma Office of the Attorney General
Consumer Protection Unit
Attn: Investigative Analyst
313 NE 21st Street
Oklahoma City, OK 73105
If you have a consumer complaint ![]() Oregon Oregon Office of Degree Authorization
1500 Valley River Drive
Suite 100
Eugene, OR 97401 Oregon Department of Education
Private Career Schools Office
255 Capitol Street NE
Salem, OR 97310-0203
Complaint Procedure (Microsoft Word document) Oregon Attorney General
Financial Fraud/Consumer Protection Section
1162 Court St. NE
Salem, OR 97301-4096
Consumer Complaint Form (PDF) ![]() Pennsylvania Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126-0333 Office of Attorney General
Bureau of Consumer Protection
14th Floor, Strawberry Square
Harrisburg, PA 17120
Consumer Complaint Form (PDF) ![]() Puerto Rico Puerto Rico Council on Higher Education
PO Box 1900
San Juan, PR 00910-1900 Puerto Rico Department of Justice
PO 9020192
San Juan, PR 00902-0192 ![]() Rhode Island Rhode Island Board of Governors for Higher Education
Shepard Building
80 Washington Street
Providence, RI 02903 Rhode Island Department of Attorney General
Consumer Protection Unit
150 South Main Street
Providence, RI 02903
Complaint form (PDF) ![]() South Carolina South Carolina Commission on Higher Education
1333 Main Street, Suite 200
Columbia, SC 29201
Student Complaint Form (PDF) ![]() South Dakota South Dakota Board of Regents
306 E. Capitol Ave, Suite 200
Pierre, SD 57501-2545 South Dakota Office of Attorney General
Division of Consumer Protection
1302 E Hwy 14 Suite 3
Pierre SD 57501-8053
Consumer Complaint Form T - W ![]() Tennessee Tennessee Higher Education Commission
404 James Robertson Parkway
Suite 1900
Nashville, TN 37243
Complaint Form (rich text file format) ![]() Texas Texas Workforce Commission
Career Schools and Colleges - Room 226-T
101 East 15th Street
Austin, Texas 78778-0001
Student Complaint Form (PDF) Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, Texas 78752 Office of the Attorney General
Consumer Protection Division
PO Box 12548
Austin, TX 78711-2548
Consumer Complaint Form (PDF) ![]() Utah ![]() Vermont Vermont Department of Education
State Board of Education
Vermont Department of Education
120 State Street
Montpelier, VT 05620-2501 Vermont Attorney General’s Office
109 State Street
Montpelier, VT 05609-1001 ![]() Virginia ![]() Washington ![]() West Virginia West Virginia Higher Education Policy Commission
1018 Kanawha Blvd E., Ste 700
Charleston WV 25301-2800 Community and Technical College System of West Virginia
1018 Kanawha Blvd. E., Ste. 700
Charleston WV 25301 West Virginia Office of the Attorney General
Consumer Protection Division
PO Box 1789
Charleston, WV 25326-1789
Consumer Complaint form (PDF) ![]() Wisconsin ![]() Wyoming Wyoming Department of Education
2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050 Attorney General's Office
123 Capitol Building
200 W. 24th Street
Cheyenne, WY 82002 | |
Print
Email
Save
