Consumer Complaint Process

As an accredited institution, Excelsior College adheres to ethical standards and our stated policies in the delivery of our programs and services. Students are encouraged to become familiar with the College's policies and procedures which can be found in the Student Policy Handbook (PDF) and/or in specific School catalogs. These publications outline the means by which students may request permitted exemptions from these policies and the ways in which administrative and academic decisions may be appealed.

In the event that students believe they have been unfairly treated or have issues with the College that cannot be resolved by the methods outlined in the College's publications, including this Web site, they have the right to contact our accrediting agencies and/or various state and other governmental agencies.

Excelsior College is currently working cooperatively with the higher education authorities in all 50 states and other U.S. jurisdictions to ensure compliance with any authorization requirements. Excelsior will continue to monitor developments in the laws of these jurisdictions in which it enrolls students and, if authorization or licensure is or becomes necessary, will obtain such additional approvals.

Below is contact information for all 50 states, the District of Columbia, and U.S territories and should not be construed as a complete list of states/agencies regulating Excelsior College. Through the relevant agencies or Attorneys General Offices, complaints can be accepted regardless of whether Excelsior College is required to be registered in that jurisdiction. Excelsior College has made a reasonable effort to ensure that this list is accurate.  However, if you have any questions or encounter any problems contacting the appropriate agency, please call the College's Office of State Relations at 518-608-8162 for assistance.

A-D

   

Alabama Commission on Higher Education
P. O. Box 302000
Montgomery, AL 36130-2000
Compliance with State Authorization Provisions of the Higher Education Act of 1965 as Amended (PDF)
 

Alabama Department of Postsecondary Education
P.O. Box 302130
Montgomery, AL 36130-2130
Complaint Form (PDF)

       

Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
Email: EED.ACPE-IA@alaska.gov
Consumer Protection and Student Complaints

       

Arizona State Board for Private Postsecondary Education
1400 W. Washington Street
Room 260
Phoenix, AZ 85007
Student Complaint Procedure

       

Arkansas Higher Education Coordinating Board
Arkansas Department of Higher Education
114 East Capitol Ave
Little Rock, AR 72201
Email: ADHE_Info@adhe.edu
Student Grievance Procedure (PDF)

       

California Bureau for Private Postsecondary Education
P.O. Box 980818
W. Sacramento, CA 95798-0818
Email: bppe@dca.ca.gov
Complaint Form (PDF)

Attorney General's Office
California Department of Justice
Attn: Public Inquiry Unit
P.O. Box 9044255
Sacramento, CA 94244-2550
Complaint Form (PDF)
 

       

Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, Colorado 80202
Colorado Department of Higher Education Complaint Policy
Complaint Procedures

       

Connecticut Department of Higher Education
61 Woodland Street
Hartford, CT 06105-2326
860-947-1800
Email: info@ctdhe.org

Connecticut Department of Consumer Protection
165 Capitol Avenue
Room 110
Hartford CT 06106
Email: trade.practices@ct.gov
Consumer Statement Form (PDF)
Consumer Complaint Hotline: 800-842-2649

       

Delaware Higher Education Office
John G. Townsend Building Suite 2
Dover, DE 19901
Email: dheo@doe.k12.de.us


Delaware Attorney General
Consumer Protection Wilmington:
820 N. French Street 5th floor
Wilmington, DE 19801
Email: consumer.protection@state.de.us
 

       

District of Columbia Office of the State Superintendent of Education
Education Licensure Commission
810 First Street, NE
9th Floor
Washington, DC 20002
Complaint Form (PDF)

     

F-K

   

Florida Commission for Independent Education
325 W. Gaines Street
Suite 1414
Tallahassee, FL 32399-0400
File a Complaint

       

Georgia Nonpublic Postsecondary Education Commission
2082 E Exchange Pl. #220
Tucker, GA 30084-5334
Student Complaint Process (PDF)

       

Hawaii Postsecondary Education Authorization Program
P.O. Box 541
Honolulu, Hawaii  96809
Email: hpeap@dcca.hawaii.gov
Student Complaint Process

       

Idaho State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
650 West State Street
P.O. Box 83720
Boise, ID 83720-0037

       

Illinois Board of Higher Education
431 East Adams,
2nd Floor
Springfield, Illinois 62701-1404
Email: info@ibhe.org
Institutional Complaint Hotline: 217-557-7359

       

Indiana Board for Proprietary Education
Attn: Director of Regulatory Compliance
302 W Washington Street, Room E201
Indianapolis IN 46204
Student Complaints
Record of Complaint Form (PDF)

       

Iowa Student Aid Commission
430 East Grand Avenue
3rd Floor
Des Moines, IA 50309
Email: info@iowacollegeaid.gov
Constituent Request for Review Form

       

Kansas Board of Regents
1000 SW Jackson Street
Suite 520
Topeka, KS 66612-1368
Complaint Procedure (PDF)

       

Kentucky Council on Postsecondary Education
1024 Capital Center Dr #320
Frankfort, KY 40601-7512
Email: Sarah.levy@ky.gov

Office of the Attorney General
Capitol Suite 118
700 Capitol Avenue
Frankfort, Kentucky 40601-3449
Email: consumer.protection@ag.ky.gov
Consumer Complaint Page

     

L-M

   

Louisiana Attorney General Office
Consumer Protection Section
P.O. Box 94005
Baton Rouge, LA 70804
Email: ConsumerInfo@ag.state.la.us
800-351-4889 or 225-326-6465
Consumer Complaint Form (PDF)

Louisiana Board of Regents
Attn: Nancy Beall or Dr. Larry Trembly
P.O. Box 3677
Baton Rouge, LA 70821-3677
Student Complaint Procedure (PDF)

 

       

Maine Department of Education
Deborah Freidman – Complaints
23 State House Station
Augusta, ME 04333-0023
 

Maine Attorney General
Consumer Protection Division
6 State House Station
Augusta, ME 04333
Complaint Form

       

Maryland Higher Education Commission
6 North Liberty Street, 10th Floor
Baltimore, MD 21201
410-767-3388
Student Complaint Process (PDF)
How to Resolve a Student Grievance

Maryland Attorney General
Consumer Protection Division
200 St. Paul Place
Baltimore, MD 21202
888-743-0823
Email: consumer@oag.state.md.us
General Complaint Form
Consumer Protection Hotline: 410-528-8662

       

Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108
Student Complaint Process

       

Michigan Department of Licensing and Regulatory Affairs
Bureau of Commercial Services, Licensing Division

Proprietary School Unit Staff
201 N. Washington Sq.
Lansing, MI 48913
Online School Complaint Form

       

Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
Complaints About Private Colleges and Career Schools
 

       

Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453
Student Complaint Information Sheet (PDF)

Mississippi Attorney General
Consumer Protection Division
PO Box 22947
Jackson, MS 39225-2947
Email Website
Complaint Form (PDF)

       

Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
Email: info@dhe.mo.gov
Policy on Complaint Resolution (PDF)

       

Montana Board of Regents
Office of Commissioner of Higher Education
Montana University System
2500 Broadway Street
PO Box 203201
Helena, MT 59620-3201

Montana Office of Consumer Protection
2225 11th Avenue
P.O. Box 200151
Helena, MT 59620-0151
Email: contactocp@mt.gov
Consumer Complaint Form (PDF)

     

N

   

Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005

Nebraska Attorney General
Consumer Protection Division
2115 State Capitol
Lincoln, NE 68509
How to File a Consumer Complaint
Consumer Protection Hotline: 800-727-6432

       

Nevada Commission on Postsecondary Education
8778 S Maryland Parkway, Suite 115
Las Vegas, Nevada  89123
Student Complaints Website

       

New Hampshire Department of Education
Patricia Edes
101 Pleasant Street
Concord, NH 03301-8531
603-271-0257
Email: Patricia.Edes@doe.nh.gov

       

New Jersey Higher Education
PO Box 542
Trenton, NJ 08625
Email: nj_che@che.state.nj.us

New Jersey Division of Consumer Affairs
124 Halsey Street
Newark, New Jersey 07102
Complaint Form (PDF)

       

New Mexico Higher Education Department
2048 Galisteo
Santa Fe, NM 87505
HED Student Complaint Form

       

New York Office of College and University Evaluation
New York State Education Department
5 North Mezzanine
Albany, NY  12234
Email: ocueinfo@mail.nysed.gov
Information for Complaints - Filing a Complaint About a College or University

       

Postsecondary Education Complaints
c/o Assistant Director of Licensure and Workforce
University of North Carolina General Administration
910 Raleigh Road
Chapel Hill, NC 27514
919-962-4558
Email: studentcomplaint@northcarolina.edu
Complaint Form
 

 

       

North Dakota Consumer Protection Division
Office of Attorney General
Parrell Grossman, Director, Consumer Protection Division
Gateway Professional Center
1050 E Interstate Ave. Suite 200
Bismarck, ND 58503-5574
701-328-5570
Consumer Complaint Form (PDF)

North Dakota Department of Career and Technical Education
State Capitol – 15th Floor
600 E. Boulevard Ave. Dept. 270
Bismarck, ND 58505-0610
Email: cte@nd.gov

     

O-S

   

Ohio Board of Regents
25 South Front Street
Columbus, OH 43215-4183

Ohio Attorney General
Consumer Protection Section
30 E. Broad St., 14th floor
Columbus, OH 43215-3400
File a complaint

       

Oklahoma State Regents for Higher Education
655 Research Parkway
Suite 200
Oklahoma City, OK 73104
Student Complaints Website

Oklahoma Office of the Attorney General
Consumer Protection Unit
Attn: Investigative Analyst
313 NE 21st Street
Oklahoma City, OK 73105
 

       

Oregon Higher Education Coordinating Commission
Office of Degree Authorization

775 Court Street NE
Salem, OR  97301

Oregon Attorney General
Financial Fraud/Consumer Protection Section
1162 Court St. NE
Salem, OR 97301-4096
Consumer Complaint Form

       

Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126-0333
Complaint Procedure

Office of Attorney General
Bureau of Consumer Protection
14th Floor, Strawberry Square
Harrisburg, PA 17120
Consumer Complaint Form (PDF)

       

Puerto Rico Council on Higher Education
PO Box 1900
San Juan, PR 00910-1900

Puerto Rico Department of Justice
PO Box 9020192
San Juan, PR 00902-0192

       

Rhode Island Board of Governors for Higher Education
Shepard Building
80 Washington Street
Providence, RI 02903

Rhode Island Department of Attorney General
Consumer Protection Unit
150 South Main Street
Providence, RI 02903
Complaint form (PDF)
Complaint procedure (PDF)

       

South Carolina Commission on Higher Education
1122 Lady St., Suite 300
Columbia, SC 29201
803-737-3918
Student Complaint Form (PDF)

       

South Dakota Secretary of State Jason M. Gant
State Capitol
500 East Capitol Avenue
Pierre, SD 57501-5070
Email: sdsos@state.sd.us

South Dakota Office of Attorney General
Division of Consumer Protection
1302 E Hwy 14 Suite 3
Pierre SD 57501-8053
Consumer Complaint Form

     

T-W

   

Tennessee Higher Education Commission
404 James Robertson Parkway
Suite 1900
Nashville, TN 37243
Complaint Form (rich text file format)

       

Texas Workforce Commission
Career Schools and Colleges - Room 226-T
101 East 15th Street
Austin, Texas 78778-0001
Student Complaint Form (PDF)

Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, Texas 78752
Student Complaint Website

Office of the Attorney General
Consumer Protection Division
PO Box 12548
Austin, TX 78711-2548
Consumer Complaint Form (PDF)

       

Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, Utah 84111
Email: consumerprotection@utah.gov
Consumer Protection Complaints

       

Vermont Agency of Education
State Board of Education
120 State Street
Montpelier, VT 05620-2501
 

Vermont Attorney General's Office
109 State Street
Montpelier, VT 05609-1001

 

 

       

Government of the United States Virgin Islands
Department of Education
Office of the Commissioner
1834 Kongens Gade
St. Thomas, VI 00802

       

State Council of Higher Education for Virginia
101 N. 14TH St.
James Monroe Building
Richmond, VA 23219
Email: communications@schev.edu
Student Complaints

       

Washington Student Achievement Council
917 Lakeridge Way
PO Box 43430
Olympia, WA 98504-3430
Email: dainfo@wsac.wa.gov
Protecting Education Consumers

       

West Virginia Higher Education Policy Commission
1018 Kanawha Blvd E., Ste 700
Charleston WV  25301-2800

West Virginia Office of the Attorney General
Consumer Protection Division
PO Box 1789
Charleston, WV 25326-1789
Consumer Complaint form (PDF)
Complaint Process (PDF)

       

Wisconsin Educational Approval Board
201 W. Washington Avenue, 3rd Floor
P.O. Box 8696
Madison, WI 53708
Email: eabmail@eab.wisconsin.gov
Student Complaints

       

Wyoming Department of Education
2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050
Student Complaint Process Postsecondary Institutions (Word)

Attorney General's Office
123 Capitol Building
200 W. 24th Street
Cheyenne, WY 82002