Page Hero - Policies




Consumer Complaint Process

As an accredited institution, Excelsior College adheres to ethical standards and our stated policies in the delivery of our programs and services. Students are encouraged to become familiar with the College's policies and procedures which can be found in the Student Policy Handbook and/or in specific School catalogs. These publications outline the means by which students may request permitted exemptions from these policies and the ways in which administrative and academic decisions may be appealed.

In the event that students believe they have been unfairly treated or have issues with the College that cannot be resolved by the methods outlined in the College's publications, including this Web site, they have the right to contact our accrediting agencies and/or various state and other governmental agencies.

Excelsior College is currently working cooperatively with the higher education authorities in all 50 states and other U.S. jurisdictions to ensure compliance with any authorization requirements. Excelsior will continue to monitor developments in the laws of these jurisdictions in which it enrolls students and, if authorization or licensure is or becomes necessary, will obtain such additional approvals.

Below is contact information for all 50 states, the District of Columbia, and U.S territories and should not be construed as a complete list of states/agencies regulating Excelsior College. Through the relevant agencies or Attorneys General Offices, complaints can be accepted regardless of whether Excelsior College is required to be registered in that jurisdiction. Excelsior College has made a reasonable effort to ensure that this list is accurate.  However, if you have any questions or encounter any problems contacting the appropriate agency, please call the College's Office of State Relations at 518-608-8162 for assistance.

Consumer Complaint Process A-D


Alabama Commission on Higher Education
P. O. Box 302000
Montgomery, AL 36130-2000
Compliance with State Authorization Provisions of the Higher Education Act of 1965 as Amended

Alabama Community College System
P.O. Box 302130
Montgomery, AL 36130-2130

Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
Consumer Protection and Student Complaints

Arizona State Board for Private Postsecondary Education
1400 W. Washington Street
Room 260
Phoenix, AZ 85007
Student Complaint Procedure

Arkansas Higher Education Coordinating Board
Arkansas Department of Higher Education
423 Main Street, Suite 400
Little Rock, AR 72201
Grievance Form

California Bureau for Private Postsecondary Education
P.O. Box 980818
W. Sacramento, CA 95798-0818
Complaint Form

Attorney General's Office
California Department of Justice
Attn: Public Inquiry Unit
P.O. Box 9044255
Sacramento, CA 94244-2550
Complaint Form