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Excelsior College® Examinations & UExcel® Exam Refunds & Extensions
Statement of Policy
Students have the right to request refunds or extensions for Excelsior College Examinations and UExcel Exams as outlined within the Excelsior College Examinations Registration and Information: A User’s Guide (PDF) and the UExcel Registration Guide (PDF).
Fifty percent refunds are available when examinations are cancelled in a timely manner and requested within the six-month eligibility window date as indicated in the Authorization To Test (ATT) letter. The criteria for cancelling an examination in a timely manner are as follows:
Exceptions to Excelsior College examination refund policy (no refund given):
No refunds will be processed for ECE practice exams except in extenuating circumstances such as:
Requests should be received through the student's MyExcelsior message center or via fax addressed to Test Administration at 518-464-8777 for review and appropriate decision.
If a student decides not to take a UExcel exam for which they are registered and wish to receive a refund, the student will need to cancel the examination appointment at least 3 business days (a minimum of 72 hours) in advance of the scheduled appointment time. Students can cancel through the UExcel Web site, or by contacting a UExcel call center representative at 888-224-6383 (in the Americas); 6038319-1-85 (in the Asia Pacific Region); or 441161835-7455 (in Europe, Middle East, and Africa). Either of these actions will automatically apply a credit (minus a $15 cancellation fee) to the credit card used to register for the exam.
Note: If the student fails to arrive for their appointment, or fails to reschedule or cancel without giving 3 business days' notice (a minimum of 72 hours prior to the scheduled test time), the student will forfeit the examination fee and be required to register and pay the examination fee again.
Examination candidates, who are registered for a UExcel exam that they no longer need to meet their degree requirement, may request a refund as outlined in the above paragraph.
No refunds will be processed for UExcel practice exams except in extenuating circumstances such as technical problems attributed to the practice exam provider.
Requests for refunds should be sent directly through the Contact page of the UExcel Web site.
An extension to the six-month eligibility test window may be considered only when there are extenuating circumstances.
Note: Generally, if the student's scheduled test center closes due to inclement weather, a Pearson VUE Call Center representative will try to contact student to reschedule the exam appointment for another date within their six-month test window. Student may also call Pearson VUE toll free at 888-926-9488 to reschedule an appointment themselves. If the test center remains open and the student decides not to attend, the examination fee would be forfeited.
In cases where weather does not warrant safe travel, students can notify Test Administration via MyExcelsior Message Center or via fax to Test Administration at 518-464-8777, including documentation regarding weather conditions. Test Administration will review the case to determine if the student qualifies for a $75 reduced reschedule fee for the missed appointment.
Extensions to the 90-day eligibility window for taking a practice exam will be granted only when technical problems attributed to Excelsior College caused an individual not to be able to take the practice test or review exam results.
Extensions to the six-month eligibility to test windows are not granted for UExcel Exams.
Extensions to the 90-day eligibility window for taking a UExcel practice exam are not granted except when a technical problem attributed to the UExcel practice exam provider has caused an individual not to be able to take the practice test or review exam results.