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Help Desk Analyst
The help desk analyst, as part of a team, is the primary contact with internal departments and vendors for the customer support area of the office of information and technology services. The help desk analyst receives customer requests for repairs and problem resolution maintaining the details of these requests in a help desk database; coordinates and monitors appointments for repair technicians; and performs other related duties as required.
All of the following are to be performed while adhering to Excelsior College operational policies, safety rules, and procedures. Other duties may be assigned.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with an attention to detail and follow through. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
BS in Computers/Information Systems with at least one year experience supporting personal computers and network systems or AS in Computer/Information Systems with at least two years of the above experience or an equivalent combination of education/experience that provides the required skills, knowledge, and abilities.
Excelsior College offers competitive compensation and a generous benefits package that includes paid time off, retirement, and excellent health insurance. Interested candidates should submit a letter of application, resume or curriculum vitae, salary history, and the names of three professional references. Please submit requested information to firstname.lastname@example.org, or mail to:
We are an affirmative action, equal opportunity employer that strives to enhance our ability to develop a diverse faculty and staff and to increase our potential to serve a diverse student population.