Taco Bell / Excelsior College Policies

MBS Direct Return Policy

  • New course material must be returned in new, unopened condition in order to receive a full refund.
  • All components of a packaged item must come back together, unopened, and in the original shrink wrap to receive credit.
  • Loose leaf items must be in the original shrink-wrap.
  • CDs, diskettes, Info Trac pass codes (Internet pass codes included with your textbook) and software included with a book or sold alone must be intact, in the original packaging or it will be non-refundable.
  • All components of an item must come back in the same shipment to receive credit.
  • Books damaged in shipping may not be eligible for full refund.
  • Electronic content like access key codes, eBooks, etc. are non-refundable.
  • Shipping costs are non-refundable.

Shipping & Packing Guidelines For Returns

  • Circle the course material being returned on the front of the invoice/packing slip and return this form with the merchandise. Keep a copy for yourself.
  • Ship the course material UPS Ground (keep your tracking number) or insured mail. Postage on returns is not refundable; only the item cost is refundable.
  • Pack the textbooks in a strong, sturdy box suitable for shipping. Fill the empty spaces with clean filler. If newspaper is used as the filler, be aware that printer's ink may degrade the condition of New textbooks to a Used condition.
  • Tape the box securely using appropriate shipping tape. Securely attach the address label to the top of the box. Make sure there is only one label on the box you are using.

Terms of Refund

  • Credit will be issued in the same manner the payment was originally made. Allow two weeks for processing time.
  • Any course materials received outside of the returns time period will be processed as a buyback. If processed as a buyback, you will receive current buyback value. If there is no value on the item, you will receive notification in the form of a letter or email. You have one week from that notification to request the no value material to be returned to you. A replacement copy will be shipped at your expense. You may not receive the same copy you returned. Buyback services are provided by MBS Service Company, Inc (MBS).
  • Shipping costs are non-refundable.

eContent

  • Electronic content like access key codes, eBooks, eChapters, etc. are non-refundable.

How long do I have to return my order?

  • Course materials must be returned within two weeks after class start date or within 21 days of date shipped, whichever is later.

What if I'm past the return period?

  • You may participate in our Buyback program. Please click on "Sell My Books" on the main menu of the Virtual Bookstore to find out what the current buyback value is of your materials.
  • Buyback services are provided by MBS Service Company, Inc (MBS).

What is the return policy for eContent, eBooks or eChapters?

  • Electronic content is non-refundable if downloaded. If you have not downloaded the item and are within the 2 week returns period, please contact our customer service department at VB@MBSbooks.com or 800-325-3252. International phone number is 573-441-9179.

How will I be credited for my return?

  • Credit will be issued in the same manner the payment was originally made. Allow 2 weeks for processing time.
  • If your order was purchased with your financial aid or with a book voucher, the credit will be made to your financial aid or book voucher. Contact your financial aid department for more information.
  • Any course materials received outside of the returns time period will be processed as a buyback. If processed as a buyback, you will receive current buyback value. If there is no value on the item, you will receive notification in the form of a letter or email. You have one week from that notification to request the no value material to be returned to you. A replacement copy will be shipped at your expense. You may not receive the same copy you returned.

How long will it take to receive credit for my returns?

  • Please allow up to 2 weeks for processing once the return shipment has been received.

How do I sell my books back?

  • If you would like to check the current buyback value of your book(s), click on the "Sell My Books" button on the main page of your Virtual Bookstore. Follow instructions to complete your buyback quote.
  • Materials must be received prior to the expiration date located on your buyback quote.
  • Please allow 2-3 weeks for processing.