| || |
Statement of Policy
The College's student appeals policy provides students with a fair process to address their grievances on academic issues or their complaints alleging biased, arbitrary or capricious decisions and/or unprofessional actions by Excelsior College faculty or staff.
The nature of the appeal determines which office or committee handles the appeal. All appeal decisions are documented in the student’s record.
The Office of the Provost
The Office of the Provost reviews appeals regarding:
Appeals for administrative withdrawal from the College for violation of College policies must be submitted within 30 calendar days of the disciplinary action. Appeals and petitions for reenrollment after an administrative withdrawal from the College for violations of Excelsior College policies are directed to the Office of the Provost and reviewed by the Student Appeals Committee (STAC) *. STAC makes its recommendations to the provost within 30 calendar days of receipt of the case from the Office of the Provost.
The Office of the Provost responds in writing to appeals within 45 calendar days, and documents all appeal decisions in Student Information System (SIS) - the appeal documentation is submitted to the Office of Registration and Records for secure scanning.
*Members and the Chair of the Student Appeals Committee (except for the current Excelsior College student member) are appointed by the provost or the provost's designee for up to two-year terms. The current Excelsior College student member will serve for up to a two-year term and they will be appointed by the other members of the Committee. Membership in the STAC will consist of:
How to file an appeal for consideration by the Office of the Provost:
Student appeals should be sent to the Office of the Provost. Appeals submitted to the provost must be in writing. They should include a rationale for the appeal and supporting documentation if appropriate. The provost or his/her designee will determine if the appeals needs to be reviewed by STAC or will be decided by the provost or the provost's designee.
If the appeal is sent to STAC:
If the appeal is reviewed by the provost:
The provost (or designee) will review the appeal and makes a decision within 30 calendar days of receipt of the case. The provost (or designee) will provide the decision in writing to the student.
The Ombudsperson Office
The Ombudsperson office is responsible for serving students and staff who have questions or concerns related to fee matters, College policies, and customer service issues. The Ombudsperson is not an advocate for students, or the College, but rather an impartial party who makes independent decisions. The Ombudsperson office works with all schools and departments within Excelsior College to collect information, resolve student issues and discrepancies.
The Ombudsperson office does not review academic appeals, Excelsior College® Examination or UExcel® exam issues, nursing performance examination appeals, or financial aid award issues.
Types of Appeals Reviewed by the Ombudsperson:
How to file an appeal for consideration by the Ombudsperson office:
All appeals regarding academic issues are handled by the deans of the appropriate schools or their designees. The dean (or designee) may consult with the appropriate instructor when pertinent. Academic issues include:
How to file an appeal for consideration by a School:
All appeals regarding academic issues must be made in writing, describe the student request, and include the rationale for the appeal. Please refer to specific academic policy for further details.