Vice President for Strategy and Institutional Effectiveness
BA, State University of New York at Albany
As the Vice President for Strategy and Institutional Effectiveness, Susan O'Hern works with board members, the President, and the executive team to create a vision for the enterprise and to identify opportunities for differentiating capabilities and solutions. She is responsible for leading the development of the College strategy and road map, fostering innovation including championing the use of information and technology in business model design, and driving organizational effectiveness and performance management. She acts as a champion and change agent in leading the organizational changes required to create and sustain the strategy and institutional effectiveness.
In her former role as Chief Information Officer, Ms. O'Hern has been an integral part of Excelsior College's technological growth with a proven track record of enterprise-wide information technology projects that are at the core of the College's mission. She is an active, involved leader of several initiatives including improving student success, creation of a process improvement and project management team, and implementation of an enterprise business intelligence program.