Business Analyst

Business Analyst

Closing Date

January 31, 2024


Full Time


Albany, NY

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The Business Analyst reviews the University's business processes and identifies opportunities and strategies to improve efficiency. They assist with business strategies and ensure that the desired results are achieved in a timely manner. The analyst is responsible for performing business process reviews, process mapping , and facilitating the development and delivery of business requirements and testing. Utilizing both agile and waterfall methods, the analyst collaborates with project management staff to ensure project business needs are documented and delivered. This position reports to the Director of Business Analysis. The ideal candidate is an innovative, technically proficient, collaborative, and adaptable decision maker with excellent planning and presentation skills. Strong analytical and communication skills and experience managing projects are essential.

This is a full-time, hybrid role with a minimum of two days required per week at Excelsior's home office in Albany, NY, with the remainder of the days worked from home.

Duties and Responsibilities

  • Assist the Director of Business Analysis with the intake and review of new projects requiring resources from the office of project management
  • Lead conversations to learn, analyze, solution, and document business processes and requirements for business units across the university
  • Identify opportunities to align processes across the University, and act as an efficiency champion to develop business processes that are flexible and scalable
  • Encourage agile thinking with stakeholders to see beyond the traditional ways of doing business
  • Work closely with project resources and process/product owners, to effectively plan and execute tasks related to projects
  • In coordination with Information Technology Services (ITS) and business users, facilitate user acceptance testing prior to the
  • launch of solutions, including the development of test scripts
  • Work with project management and business users to plan and execute initial training as part of solution deployment
  • Identify challenges, threats and inefficiencies and recommend solutions in collaboration with business and technical stakeholders
  • Maintain a broad understanding of systems functionality as it relates to technology supporting University operations
  • Server as a business process liaison between ITS (IT) and the business users
  • Work with business training leads to develop training plans and training materials
  • Provide user level system configuration support as needed
  • Work closely with leaders in the strategic planning, and executive of initiatives supporting operational functions

  • Bachelor's degree is required
  • Three to five years of related experience, ideally in higher education in respect to the student experience and academic operations
  • Verification related to Business Analyst and Project Manager preferred
  • Experience in higher education is preferred
  • Ability to lead conversations and build consensus around decision with diverse population of stakeholders
  • Excellent organizational and decision-making skills, including the demonstrated ability to mange multiple priorities and meet deadlines while providing quality customer service and solutions
  • Highly task oriented with a strong attention to detail
  • Strong interpersonal skills with the ability to work both independently and within a team environment

    The hiring salary range for this position is $72,500.00 - $84,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.
  • Application Information

    If you have problems with online submission, please call 518-608-8270.

    Excelsior University offers competitive compensation and a generous benefits package that includes paid time off, retirement, and excellent health insurance. Interested candidates should submit a letter of application, resume, and the names of three professional references. Please submit requested information by clicking the Apply Now button on this page.


    Excelsior University is an equal opportunity employer committed to ensuring all qualified applicants receive consideration for employment without regard to any legally protected characteristic.

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