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Master of Science in Management (Mediation and Arbitration)

Master's in Management (Mediation and Arbitration)

Learn to manage and resolve workplace conflicts with an online Master of Science in Management with concentration in Mediation and Arbitration from Excelsior College, a respected pioneer in higher education that's been helping adults earn degrees for more than 40 years.

Due to the growing domestic and international demand for alternative dispute resolution (ADR), organizations around the world now use mediation and conflict resolution practices in the workplace. If you want to move into a position in which you can apply expertise to resolve conflicts in the workplace as you manage programs, budgets, and personnel, the Master of Science in Management with concentration in Mediation and Arbitration is for you.

This graduate degree will provide you with conflict management expertise that will enable you to anticipate and address key challenges in your organization. Gain skills in force-field and gap analysis, understand the human and economic factors involved in restructuring, become an effective communicator, and prepare to manage conflicts in a productive manner.

The concentration in mediation and arbitration is earned by completing the following online courses based on the Mediation Without Borders Institute curriculum. Taking all three courses prepares you to sit for your Professional Certification Exam which further reinforces your competency in these disciplines.

  • Mediation: Employ directive, facilitative, and relational methods to mediate, negotiate, and conquer conflict in almost any situation. Learn how power, gender, and culture inform interventions, and how to use questioning, reflecting, and reframing.
  • Workplace Conflict Resolution: Overview of workplace conflict and its costs, mediation in practice, informal and formal arbitration practices, and civil rights, sexual harassment, and disability disputes. Cross-cultural and multi-party issues.
  • Arbitration: History of arbitration and issues of jurisdiction; contract analysis; rules of evidence; hearing procedures; award determination; potential remedies; grounds for challenging an award; appeal and judicial review.

This online master's degree is well suited to students with a Bachelor of Science in Business or Bachelor of Professional Studies in Business and Management degree, as well as military servicemembers who desire a graduate degree in management, pursue a career in management or consulting, and earn a specialization in mediation and arbitration.

Spend Less and Earn Your Master's in Management Degree Sooner

Excelsior's online mediation and arbitration program is designed to work around your busy schedule and budget, so you can earn your master's degree and advance your career while you continue to work. You can also:

  • Transfer up to 15 accredited, graduate credits.
  • Take flexible, 8-week, online courses that fit your schedule.
  • Develop a niche skill set in mediation and arbitration.
  • Receive personalized academic support from advisors who know you by name.
  • Learn from faculty who teach at some of the top graduate business schools in the country.
  • Enjoy affordable tuition and fees that are competitive with public institutions, along with flexible-payment options, financial aid, and other forms of support.

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Master of Science in Management Program Outcomes

MS in Management Credit Requirements

The Masters of Science in Management program requires 30 graduate level credits. Students in this program will be allowed to transfer in a maximum of 15 approved graduate level credits, thus requiring 15 credits of the requirements to be taken directly at Excelsior College. 

Learn more about the credit requirements

Core Courses:

  • Organizational Communication
  • Ethics for Managers
  • Managing Global Environments
  • Organizational Behavior
  • Human Resource Management
  • Project Management
  • BUS 599 Strategic Management (Capstone)
  • Electives, if needed to replace waived core course(s)

Any waivers will be counted as part of the 15 credits allowed in transfer.

Program Outcomes

Upon completion of an Excelsior College Master of Science in Management, you will be able to:

  • Formulate sustainable solutions to practical management problems encountered in a complex global environment.
  • Evaluate different methods and strategies used to develop individuals and manage teams in multiple settings.
  • Analyze how different functional areas within a business organization affect its strategic direction.
  • Apply project management tools and techniques in a business environment.
  • Create sustained and coherent arguments to summarize work for both internal (e.g., management, peers, subordinates) and external audiences.
  • Develop an ethical argument that challenges existing assumptions or prevailing practices in a business environment.
  • Generate solutions to business problems through the use of information technologies.
  • Integrate theory and practice for the purpose of strategic analysis.
  • Evaluate individual strengths and weaknesses with the desire to update skills and continuously improve.

Educational Outcomes

Upon completion of an Excelsior College Master of Science in Management, you will be able to:

  • Design, implement, and evaluate the efficacy of solutions for complex business problems.
  • Engage in life-long learning for professional, career, and personal development.
  • Lead and work effectively and efficiently in diverse team settings and maintain a high level of performance in a professional business environment.
  • Communicate effectively and efficiently to various audiences in a timely and professional manner.
  • Demonstrate leadership and initiative to ethically advance organizational goals and objectives.
  • Demonstrate adaptability, leadership, mentoring skills, and management in your chosen career.

MSM Mediation and Arbitration Concentration Outcomes

Mediation and Arbitration Concentration Outcomes

Upon completion of an Excelsior College Master of Science in Management with a concentration in Mediation and Arbitration, you will be able to:

  • Utilize a variety of mediation techniques to resolve conflict.
  • Analyze the impact of conflict on organizations and interpersonal relationships.
  • Apply models of arbitration to successfully resolve conflicts.

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Institutional Accreditation

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Excelsior College is accredited by the Middle States Commission on Higher Education, 3624 Market Street, Philadelphia, PA 19104. (267-284-5000). The Middle States Commission on Higher Education is an institutional accrediting agency recognized by the U.S. Secretary of Education and the Council for Higher Education Accreditation.

All of Excelsior College's academic programs are registered (i.e., approved) by the New York State Education Department.

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