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Public Service Programs

Master of Public Administration (Mediation and Arbitration)

Master of Public Administration (Mediation and Arbitration)

The economic impact of workplace disputes is driving companies and regulatory agencies to use mediation and other conflict resolution practices. If you want to work in government or the nonprofit sector developing policies, managing programs, budgets, and personnel, and resolving conflicts in and out of the courts, the Master of Public Administration (Mediation and Arbitration concentration) is for you.

This online MPA will prepare you to support public and nonprofit agencies with skills in the application of civil employment regulations, collective bargaining, the administration of contract provisions, the creation of partnership agreements, and relations with executive, legislative, and judicial offices.

The concentration in mediation and arbitration is earned by completing the following online courses. 

  • Mediation: Employ directive, facilitative, and relational methods to mediate, negotiate, and conquer conflict in almost any situation. Learn how power, gender, and culture inform interventions, and how to use questioning, reflecting, and reframing.
  • Workplace Conflict Resolution: Overview of workplace conflict and its costs, mediation in practice, informal and formal arbitration practices, and civil rights, sexual harassment, and disability disputes. Cross-cultural and multi-party issues.
  • Arbitration: History of arbitration and issues of jurisdiction; contract analysis; rules of evidence; hearing procedures; award determination; potential remedies; grounds for challenging an award; appeal and judicial review.

The online Master of Public Administration (MPA) at Excelsior College emphasizes practical applications and is dedicated to producing graduates who contribute to the well being of society. The Graduate Record Examination (GRE®) is not a requirement for admission. You'll also benefit from:

  • Generous graduate credit-transfer—up to 33 credits from other accredited graduate schools provided that the credits meet the needs of the MPA program. This allows you to build on your existing knowledge and earn your MPA more quickly.
  • Affordable tuition and competitive fees with public institutions along with interest-free payment options, financial aid, and other forms of support.
  • A cutting-edge academic program designed by world-renowned educators.
  • Personalized academic support from advisors who know you by name.
  • Expert guidance from faculty with extensive experience as practitioners in the field.

Program Page: Apply and RFI Links

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MPA Credit Requirements

The Master of Public Administration (MPA) program requires 36 credits (semester hours) of study divided between the core requirements and electives. All students take 24 credits of core courses and a 3-credit capstone at the end of the program. Students complete 9 credits of electives for the MPA without concentration or 9 credits in concentration courses.

Learn more about the credit requirements

Program Outcomes

Upon completion of an Excelsior College Master of Public Administration, the graduate will be able to:

  • Integrate fundamentals of leadership and management theory and practice within public administration.
  • Apply public administration principles within diverse organizations and populations to achieve positive outcomes for the citizenry.
  • Interpret and analyze data to formulate and influence decision-making.
  • Assess the use of technology to assist in solving complex problems and optimizing resources.
  • Apply ethical standards to the practice of public administration.

Catalog: Public Service

Public Service Catalog

Review degree requirements, learning outcomes, core courses, and more in the School of Public Service Catalog.

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Institutional Accreditation

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Excelsior College is accredited by the Middle States Commission on Higher Education, 3624 Market Street, Philadelphia, PA 19104. (267-284-5000). The Middle States Commission on Higher Education is an institutional accrediting agency recognized by the U.S. Secretary of Education and the Council for Higher Education Accreditation.

All of Excelsior College's academic programs are registered (i.e., approved) by the New York State Education Department.

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