Quejas, recursos y excepciones de los estudiantes

Quejas, recursos y excepciones de los estudiantes

This policy provides students with a fair process to address their concerns, complaints, and appeals, or to request an exception to policy. Students have the right to a fair process in which to address their grievances on academic and non-academic issues through the process of submitting a student appeal.

Academic appeals may be requested for (a) final grades; (b) re-enrollment; (c) administrative withdrawals; (d) academic clean slate; (e) satisfactory academic progress; (f) academic integrity; and (g) course repeats.

Non-academic appeals may be requested for (a) tuition refunds above and beyond the normal refund policy; (b) medical/personal leaves of absence; (c) military active-duty deployment extensions; (d) course extensions due to military deployment; and (e) military withdrawals (MW) from courses due to military deployment.

Any student who has a complaint with a university employee, department, school, or process is encouraged to resolve the concern first through direct communication with the individual or department involved.

ADA accommodation appeals are outside the scope of this policy. See the ADA Accommodations for Students policy and procedure.

Procedimiento

Any student who has a concern with an Excelsior employee, department, school, or process is encouraged to resolve the concern first through direct communication with the individual or department involved.

Appeals

If the issue cannot be resolved, an appeal may be submitted. The nature of the appeal determines which office reviews the appeal.

Recursos académicos

Students must submit an appeal in writing via email to the Student Support team at studentsupport@excelsior.edu. Additional information or documentation relevant to the appeal may be required.

  • Se acusará recibo de las cartas de apelación en un plazo de tres (3) días naturales.
  • Appeals shall be reviewed and decisions rendered within 30 days of receipt of a completed student appeal, unless otherwise notated by a specific policy.
  • Las decisiones de apelación se documentarán en SIS. Toda la documentación relativa a la apelación deberá escanearse en el expediente del alumno en SIS y se notificará al personal correspondiente.

Non-Academic Appeals

Non-academic appeals may be submitted in writing to the Ombudsperson at ombudsperson@excelsior.edu for the following items:

  • tuition refunds above and beyond the normal refund policy
  • medical/personal leaves of absence
  • military active-duty deployment extensions
  • course extensions due to military deployment
  • military withdrawals (MW) from courses due to military deployment

Appeals - Further Information

A student who is not satisfied with the formal complaint, appeal, or exception resolution may submit their complaint or appeal in writing to the provost at provost@excelsior.edu.

Notificación a la agencia acreditadora

Un estudiante que no esté satisfecho con la resolución proporcionada por la Universidad puede presentar una queja por escrito ante la agencia acreditadora de la Universidad, la Middle States Commission on Higher Education. Las quejas a la Comisión deben presentarse por escrito y estar firmadas por el demandante.

Deben enviarse a

President
Middle States Commission on Higher Education
3624 Market Street, Philadelphia, PA 19104-2680

Notificación a las autoridades estatales

Un estudiante también puede presentar una queja ante la agencia estatal apropiada dentro del estado en el que resida. En la página web de la Universidad, www.excelsior.edu/policy/consumer-complaint-process, encontrará una lista con la información de contacto de las agencias estatales apropiadas .

New York State Education Department’s Complaint Procedures

Notificación al Acuerdo de Reciprocidad de Autorización Estatal (SARA)

As an institution participating in the State Authorization Reciprocity Agreement (SARA), students residing in SARA states/territories may contact our home state SARA State Portal Entity (New York State Education Department) to file a complaint if resolution is not found within the institution. However, students cannot file complaints relating to grades or student conduct violations.
Information can be found on our website at:
www.excelsior.edu/about/transparency/state-authorization-reciprocity-agreement-sara-disclosures/.