Student Appeals

Statement of Policy

The College’s Appeals Policy provides students with a fair process to address their grievances on academic and non-academic issues.

Academic Appeals Include:

  • End of course grade appeals
  • Petition for re enrollment after administrative withdrawal due to academic dismissal including credit accumulation and academic probation
  • Administrative withdrawal from Excelsior College courses (lack of participation in courses)
  • Academic Clean Slate
  • Clinical Performance in Nursing Examination (CPNE®) issues
  • Appeals regarding Excelsior College® Examinations and UExcel® exams, including exceptions to the wait time to repeat an Excelsior College or UExcel exam
  • Satisfactory academic progress
  • INL 102 appeals (School of Liberal Arts)

Non-Academic Appeals Include:

  • Requests for fee and tuition refunds beyond the normal refund policy
  • Waivers of late fees, reactivation fees, degree change fees, graduation fees, Student Services Annual Fee, Graduate Student Service Fee
  • Fee extensions
  • Medical/personal leaves of absence
  • Student Services Annual Fee applied to Graduation Fee
  • Military active duty deployment extensions
  • Course extensions due to military deployment
  • Military Withdrawals (MW) from courses due to military deployment
  • Requests for refunds of Excelsior College Examinations and UExcel exams are handled by the executive director of the Center for Educational Measurement and Prior Learning Assessment or their designee

Accommodation Appeals:

Please see ADA/Reasonable Accommodations for Students with Disabilities.

Procedure

The nature of the appeal determines which office reviews the appeal. Academic appeals are submitted to the appropriate academic dean, designee, or unit. Appeals regarding Excelsior College or UExcel exams are submitted to the Center for Educational Measurement and Prior Learning Assessment. Non-academic appeals are submitted to the Ombudsperson Office.

  • Students must submit an appeal letter to the appropriate academic dean or designee, the executive director of the Center for Educational Measurement and Prior Learning Assessment, or the Ombudsperson Office. Additional information or documentation relevant to the appeal may be required.
  • Receipt of appeal letters will be acknowledged within 3 calendar days.
  • Appeals shall be reviewed and decisions rendered within 30 days of receipt of a completed student appeal form, unless otherwise notated by a specific policy.
  • Appeal decisions shall be documented in the SIS. All documentation pertaining to the appeal shall be scanned into the SIS.
  • CPNE appeals are handled directly by the School of Nursing’s associate degree in nursing program office. Refer to the CPNE study guide for further details.
  • Appeals regarding Excelsior College Examinations and UExcel exams (except for wait time) are handled by the executive director of the Center for Educational Measurement and Prior Learning Assessment or their designee.

How to Appeal a Decision Made by the School or Center for Educational Measurement and Prior Learning Assessment

Academic Decisions

Appeals of academic decisions made by the deans or the executive director of the Center for Educational Measurement and Prior Learning Assessment can be  submitted to the Office of the Provost at ECProvost@Excelsior.edu or by U.S. Postal Service to Excelsior College, 7 Columbia Circle, Albany, NY 12203-5159. The provost or designee will determine if the appeal should be reviewed by Academic Integrity Council (AIC) or decided by the provost or designee.

  • Students must submit a letter to the Office of the Provost. Additional information or documentation relevant to the appeal may be required.
  • Receipt of appeal forms will be acknowledged within 3 calendar days.
  • Appeals shall be reviewed and decisions rendered within 30 days of receipt of a student letter.
  • Appeal decisions shall be documented in the student information system (SIS). All documentation pertaining to the appeal shall be scanned into the SIS.

The Academic Integrity Council (AIC)

The Academic Integrity Council reviews all appeals of decisions made by the schools or Center for Educational Measurement and Prior Learning Assessment  related to the Academic Integrity and Student Rights and Responsibilities policies and is composed of members appointed by the provost or the provost’s designee for up to a two-year term.

Membership in the Academic Integrity Council will consist of:

  • Associate Provost for Student Advocacy & Academic Engagement, as Council chairperson (1)
  • instructional faculty members (2)
  • faculty program directors (3)
  • associate dean (1)
  • academic advisors (2)

If the appeal is sent to AIC:

  • AIC reviews all documentation related to the appeal:
    • The student appeal letter and description of the reason for appeal and any supporting documentation.
    • AIC is not bound to receive and consider further documentation.
    • To assist in its review, however, AIC may, at its sole discretion, submit questions either to the individual who submitted the violation notice, the student defending against an allegation, the official whose recommendation forms the basis of the appeal, and/or any other individual with knowledge relevant to the case.
    • All such inquiries shall be made and responded to in writing in as prompt a fashion as may be feasible and proper.
    • All parties must be made aware of AIC-initiated questions.
    • To facilitate this investigatory process, AIC offers the student the opportunity to teleconference with AIC to speak on their own behalf. In developing their presentation to AIC, an advocate is offered to students to assist them in developing their case before the Council. Students are not, however, required to work with the student advocate.
  • Quorum and majority votes are necessary for all decisions made by the committee. The chair of AIC is an ex officio member and will only vote when a tie has been reached.
  • AIC shall render and report its final decision to all parties. In the event AIC has determined a student is guilty of the violation of policy for which such student has been accused, AIC may certify or alter the disciplinary measures to be imposed.

Non-Academic Decisions Made by the Ombudsperson Office

Appeals of decisions made by the Ombudsperson Office (Ombudsperson@excelsior.edu) are submitted to the provost or designee.

  • Students must submit a completed student appeal letter to the Office of the Provost. Additional information or documentation relevant to the appeal may be required.
  • Receipt of appeal letters will be acknowledged within 3 calendar days.
  • Appeals shall be reviewed and decisions rendered within 30 days of receipt of a completed student appeal letter.
  • Appeal decisions shall be documented in the SIS. All documentation pertaining to the appeal shall be scanned into the SIS.