Excelsior University is seeking a visionary and results-driven Senior Director of Infrastructure & Operations to lead and transform the university’s technology foundation during a period of growth and expansion. This executive-level leader will provide strategic direction and oversight for all infrastructure and operations services, including network and telecom, cloud and hosting environments, end-user computing and collaboration, enterprise application support (ERP and other systems), and IT operations.

The Senior Director will play a critical role in enabling the university’s expansion to hybrid sites and integrating acquired technology platforms while ensuring infrastructure is scalable, resilient, secure, and future-ready. The role emphasizes proactive, data-driven, and business-oriented leadership, leveraging industry best practices, ITIL frameworks, agile methodologies, and continuous improvement principles. This leader will balance solidifying operational fundamentals with driving innovation, AI-driven automation, and advanced analytics to optimize performance, reduce risk, and elevate team maturity. The role is also required to build and sustain a high-performing team aligned with Excelsior University’s mission, values, and culture.

The ideal candidate will possess substantial hands-on experience leading infrastructure integration during mergers, acquisitions, and partnerships. This includes planning and executing the seamless integration/consolidation of IT systems, networks, data centers, cloud environments, and security frameworks while minimizing operational disruption. The candidate must demonstrate a proven ability to assess the technical landscape of involved entities, identify integration risks, develop comprehensive roadmaps, and deliver results within established timelines and budgets. Strong change management expertise and the ability to balance speed with operational stability are critical.

Se trata de un puesto híbrido a tiempo completo con un mínimo de dos días obligatorios en la oficina central de Excelsior en 7 Columbia Circle, Albany, NY, y el resto de los días trabajados desde casa.

Key Responsibilities

Strategic Leadership & Vision

• Develop and articulate a comprehensive infrastructure strategy aligned with the university’s growth, digital transformation initiatives, and mission-critical priorities.
• Lead architecture, design, and implementation of scalable, secure, and resilient infrastructure solutions across campuses, hybrid sites, and cloud environments.
• Continuously evaluate emerging technologies, trends, and vendors, with a focus on leveraging AI, machine learning, and automation to optimize operations and service delivery.
• Develop long-term infrastructure roadmaps, including budgeting, resource planning, and risk management.
• Drive transformative change through proactive planning, measurable outcomes, and continuous improvement.

Cloud Transformation & Hybrid Environments

• Accelerate and optimize the university’s cloud adoption strategy (IaaS, PaaS, SaaS), integrating on-premise and cloud resources efficiently.
• Implement cloud-native principles, containerization, and serverless architectures where appropriate.
• Manage strategic relationships with cloud providers, ensuring alignment with university needs, cost optimization, and security compliance.

Network & Connectivity

• Oversee the design, implementation, and management of secure, high-performance networks supporting all campuses, hybrid sites, and remote users.
• Implement software-defined networking (SDN), network virtualization, and other advanced networking practices to optimize connectivity, performance, and scalability.
• Ensure robust LAN/WAN, Wi-Fi, and private network performance to support academic and administrative operations.

 

Data Center & Edge Computing

• Strategically manage and optimize data center footprints, including modernization and consolidation initiatives.
• Develop and implement edge computing strategies to meet real-time operational and academic technology needs.
• Ensure infrastructure aligns with institutional goals for efficiency, resiliency, and sustainability.

Cybersecurity & Resilience

• Collaborate closely with the CISO to embed security into all infrastructure services and operations.
• Ensure disaster recovery, business continuity, and high availability strategies are robust and operationally effective.
• Leverage AI and predictive analytics for threat detection, risk mitigation, and proactive incident prevention.

Operational Excellence, Automation & AI Innovation

• Drive operational efficiency through Infrastructure as Code (IaC), orchestration, AI-driven operations (AIOps), and predictive analytics.
• Establish and monitor KPIs, SLAs, and performance trends to ensure proactive, measurable service management.
• Introduce innovative solutions that reduce operational toil, accelerate incident resolution, and improve service quality, while maintaining rigorous core operational standards.
• Implement robust monitoring, alerting, and incident response processes grounded in industry best practices.

Team Leadership & Development

• Build, mentor, and lead a high-performing team of infrastructure architects, engineers, and operations specialists.
• Foster a culture of innovation, continuous learning, and operational rigor.
• Manage vendor relationships, contract negotiations, and partnerships with technology providers.

Collaboration & Stakeholder Management

• Partner with other ITS leaders (CIO, CISO, Applications, BI, Help Desk, Web Services) and university stakeholders to align infrastructure services with institutional priorities.
• Communicate complex technical concepts and strategies clearly to non-technical audiences and executive leadership.
• Support institutional initiatives by projecting impact, enabling informed decision-making, and ensuring operational readiness.

 

Calificaciones

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; Master’s degree preferred.
• Minimum 10 years of progressive leadership experience in infrastructure, cloud, and operations management.
• Demonstrated success in building high-performing, proactive, and forward-looking teams aligned with institutional mission and culture.
• Proven experience in implementing ITIL-based service management, agile practices, and continuous improvement initiatives.
• Deep technical expertise across hybrid/multi-cloud environments, enterprise networking, end-user computing, storage, compute, and application support.
• Experience in leveraging AI, machine learning, or analytics to improve operational efficiency, reliability, and performance.
• Track record of leading complex technology transformations, including cloud adoption, data center modernization, and network optimization.
• Strong financial management skills, including budgeting, resource planning, and vendor management.
• Exceptional communication, influencing, and stakeholder engagement skills.

• Experience in higher education or similarly complex, mission-driven organizations.
• Experience leading technology integration following mergers, acquisitions, or multi-site expansions.
• Knowledge of regulatory and accreditation requirements (FERPA, SOC 2, ISO 27001, GDPR).
• Demonstrated success in leading data-driven operations and infrastructure modernization initiatives.

 

Key Competencies

• Visionary Leadership: Anticipates future needs, develops strategy, and guides infrastructure forward.
• Transformational Change Agent: Drives modernization, operational excellence, and measurable outcomes.
• Innovation & AI Expertise: Applies AI, automation, and analytics to improve infrastructure performance while maintaining operational fundamentals.
• Business & Customer Orientation: Aligns technology solutions with institutional priorities, ensuring user impact is positive and measurable.
• Data-Driven Decision-Making: Uses metrics, analytics, and trend data to guide strategic and operational decisions.
• Collaboration & Influence: Builds alignment across IT functions and institutional stakeholders.

The hiring salary range for this position is $120,000.00 – $135,000.00. The hiring salary range above represents the University’s good faith estimate at the time of posting

The Applications Developer is a key member of the Applications Development Team within Information Technology Services, responsible for designing, developing, and supporting Banner extensibility, APIs, and system integrations within the Ellucian Banner SaaS environment. This role focuses on extending Banner functionality to meet evolving institutional needs while ensuring secure, scalable, and reliable integration across enterprise systems.

Reporting to the Director of Applications Development, the Applications Developer collaborates closely with project managers, business analysts, functional partners, and other technical teams to implement integrations, optimize workflows, and support data exchange between Banner and related platforms. The position supports the development, enhancement, and ongoing maintenance of Banner extensibility solutions, overseeing API configurations, third-party integrations, upgrades, and adherence to security and governance standards. The primary objective is to deliver high-performing, resilient solutions that enable seamless system interoperability and continuous improvement.

Funciones y responsabilidades:

Design, develop, and support Banner extensibility and integration solutions using Ellucian Experience, Ethos Integration Hub, APIs, and event-driven frameworks.

Build and maintain secure, scalable integrations and services using JavaScript, Node.js, GraphQL, and RESTful APIs to enable reliable data exchange between Banner and enterprise systems.

Customize and extend Banner functionality using Ellucian SaaS–supported tools, including Page Builder and Admin Page Tools.

Develop, configure, and support Ellucian Intelligent Processes (EIP) workflows that integrate with Banner, Ethos APIs, and related enterprise systems, including triggers, approvals, exception handling, and error resolution.

Collaborate with functional and technical stakeholders to translate business requirements into extensible, API-driven solutions.

Troubleshoot and resolve issues related to integrations, extensibility, workflows, and application performance, minimizing impact to end users.

Ensure all development activities align with institutional security policies, data governance standards, accessibility requirements, and Ellucian SaaS best practices.

Maintain technical documentation and participate in testing, validation, and release activities aligned with Ellucian SaaS release cycles.

Cualificaciones: Para desempeñar este trabajo con éxito, un individuo debe ser capaz de realizar cada deber esencial satisfactoriamente. Los requisitos enumerados a continuación son representativos de los conocimientos, destrezas y/o habilidades requeridos. Se podrán realizar adaptaciones razonables para que las personas con discapacidad puedan desempeñar las funciones esenciales.

Bachelor’s degree in computer science, Information Systems, or a related field preferred; equivalent combination of education and experience considered.

Three (3) or more years of experience in application development, systems analysis, or enterprise ERP environments, preferably within higher education or SaaS-based platforms.

Experience developing and supporting Ellucian Banner extensibility, including APIs and integrations, in a cloud-based environment.

Demonstrated experience designing, developing, and optimizing Ellucian Intelligent Processes (EIP) workflows integrated with Banner and Ethos APIs, with an understanding of IAM, security roles, and governance best practices.

Strong understanding of Banner architecture, business workflows, and integration touchpoints.

Proficiency in JavaScript for developing and supporting Banner extensibility and integration solutions.

Experience using Node.js to build secure, scalable server-side integration services.

Working knowledge of GraphQL for API-based data access and system integration.

Experience designing, implementing, and supporting RESTful APIs and enterprise system integrations.

Familiarity with Ellucian Ethos Integration Hub and Ethos-based integration frameworks.

Experience supporting system upgrades, enhancements, and vendor-managed SaaS release cycles.

Strong analytical, problem-solving, and written and verbal communication skills.

Cualificaciones preferidas:

• Demonstrated experience developing and integrating solutions within Banner.
• Strong technical skills in Banner adjacent development tools and languages.
• Experience in higher education systems and student information workflows

The hiring salary range for this position is $77,000.00 – $83,000.00. The hiring salary range above represents the University’s good faith estimate at the time of posting

The Database Engineer will design, implement, and maintain robust database systems while actively supporting enterprise integration initiatives. This role bridges database administration and integration engineering, ensuring seamless data flow across platforms and applications. The ideal candidate combines strong database expertise with experience in integration technologies, ETL processes, and API-driven data exchange.

Database Management

• Design, configure, and maintain relational databases (PostgreSQL, SQL Server, Oracle, MySQL).
• Perform performance tuning, optimization, backup, and recovery.
  o Implement security measures to meet compliance standards (FERPA, HIPAA, SOC 2).
  o Monitor database health and troubleshoot issues proactively.

Integration Support

• Collaborate with the Integration team to develop and maintain data integration frameworks.
• Build and manage ETL pipelines for Change Data Capture (CDC) and incremental data loads.
• Support API-based integrations and middleware solutions for enterprise applications.
• Ensure interoperability between systems during migrations and upgrades.
  • Automation & CI/CD
• Develop scripts and jobs to automate database operations and integration tasks.
• Participate in CI/CD pipeline development for database and integration deployments.
  • Documentation & Collaboration
• Create and maintain technical documentation for database and integration processes.
•  Work closely with developers, system architects, and business analysts to align solutions with organizational goals.

Funciones y responsabilidades:

Database Management

• Design, configure, and maintain relational databases (PostgreSQL, SQL Server, Oracle, MySQL).
• Perform performance tuning, optimization, backup, and recovery.
• Implement security measures to meet compliance standards (FERPA, HIPAA, SOC 2).
• Monitor database health and troubleshoot issues proactively.

Integration Support

• Collaborate with the Integration team to develop and maintain data integration frameworks.
• Build and manage ETL pipelines for Change Data Capture (CDC) and incremental data loads.
• Support API-based integrations and middleware solutions for enterprise applications.
• Ensure interoperability between systems during migrations and upgrades.

Automation & CI/CD

• Develop scripts and jobs to automate database operations and integration tasks.
• Participate in CI/CD pipeline development for database and integration deployments.
  • Documentation & Collaboration
• Create and maintain technical documentation for database and integration processes.
• Work closely with developers, system architects, and business analysts to align solutions with organizational goals.

Cualificaciones: Para desempeñar este trabajo con éxito, un individuo debe ser capaz de realizar cada deber esencial satisfactoriamente. Los requisitos enumerados a continuación son representativos de los conocimientos, destrezas y/o habilidades requeridos. Se podrán realizar adaptaciones razonables para que las personas con discapacidad puedan desempeñar las funciones esenciales.

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3+ years of experience in database engineering or administration
• Hands-on experience with PostgreSQL and at least one other major RDBMS.
• Familiarity with integration tools (e.g., Boomi, Pentaho, Informatica, CData Sync, Striim Data Integration) and ETL concepts.
• Proficiency in SQL, scripting languages (Python, Shell), and source control (Git).
• Understanding of cloud platforms (AWS, Azure) and database migration strategies.

Cualificaciones preferidas:

Experience with CI/CD tools (Jenkins, GitLab CI).

Knowledge of API development and RESTful services.

Exposure to data warehousing and business intelligence environments.

Strong analytical and problem-solving skills with attention to detail.

The hiring salary range for this position is $100,00.00 – $113,000.00. The hiring salary range above represents the University’s good faith estimate at the time of posting

The Student Accounts Specialist is responsible for managing student accounts, including third-party programs, payments, collections, and customer service. This role involves ensuring accurate and timely processing of student financial transactions and maintaining positive relationships with students and their families. The Student Accounts Specialist works closely with other departments to support the overall financial health and administrative functions of the institution.

We believe work should fit your life, not the other way around. Our hybrid schedule includes two days on site in our Albany office, with the flexibility to work remotely the remaining days. Spend less time commuting and more time focusing on meaningful work or personal priorities. Core hours are 8:30 AM–5:00 PM, including a 1-hour lunch, for a 37.5-hour week.

Funciones y responsabilidades:

• Payments and Receipts: Process payments, including cash, checks, credit cards, and electronic payments. Record and reconcile payments against student accounts.
• Collections: assist students and families with overdue accounts.
• Customer Service: Respond to inquiries from students, parents, and other stakeholders regarding account balances, payment options, billing discrepancies, and related issues. Provide excellent customer service and support.
• Account Reconciliation: Regularly reconcile student accounts with the general ledger. Identify and resolve discrepancies promptly.
• Financial Aid Coordination: Work with the financial aid office to ensure accurate posting of financial aid awards to student accounts. Assist students in understanding how financial aid affects their account balances.
• Payment Plans: Assist in the setup and management of payment plans for students. Ensure payment plan terms are clearly communicated and adhered to.
• Policy Compliance: Ensure all processes comply with institutional policies, as well as state and federal regulations. Stay updated on changes in regulations affecting student accounts.
• Communication: Maintain clear and effective communication with students, parents, and other departments regarding billing and payment processes.
• Process Improvement: Identify opportunities for process improvements in the student accounts area to enhance efficiency and accuracy

Cualificaciones: Para desempeñar este trabajo con éxito, un individuo debe ser capaz de realizar cada deber esencial satisfactoriamente. Los requisitos enumerados a continuación son representativos de los conocimientos, destrezas y/o habilidades requeridos. Se podrán realizar adaptaciones razonables para que las personas con discapacidad puedan desempeñar las funciones esenciales.

• Associate’s degree required.
• Al menos 1 año de experiencia en contabilidad estudiantil, contabilidad, finanzas o un área relacionada, preferiblemente dentro de una institución de educación superior.
• Dominio del paquete Microsoft Office, en particular de Excel.
• Excelente servicio al cliente y habilidades interpersonales.
• Strong analytical and problem‑solving abilities.
• Alto nivel de precisión y atención al detalle.
• Capacidad para manejar información sensible de forma confidencial.
• Strong organizational and time‑management skills.

The hiring salary range for this position is $40,875.00 – $42,000.00. The hiring salary range above represents the University’s good faith estimate at the time of posting

The Associate Director of Financial Aid plays a key leadership role in supporting the Director with the daily administration and strategic oversight of the Office of Financial Aid. This position helps coordinate and manage all aspects of Title IV program operations, ensuring accurate, compliant, and timely execution of federal, state, and institutional aid programs. The Associate Director contributes to the development, implementation, and continuous improvement of office policies and procedures, ensuring they align with current federal regulations, institutional goals, and best practices in the field of student financial services. A strong emphasis is placed on promoting processes that are efficient, transparent, and centered on enhancing the student experience.

In addition to regulatory and operational responsibilities, the Associate Director provides critical support for financial aid packaging, awarding, and disbursement activities. The role includes monitoring eligibility, reviewing documentation, and ensuring the integrity of aid administration throughout the student lifecycle. The Associate Director also assists with high-level problem solving and serves as a resource to front-line staff, offering guidance, expertise, and hands-on support in areas such as counseling, application processing, verification, and customer service. By supporting staff development and helping maintain a welcoming, student-focused environment, the Associate Director contributes to the overall effectiveness of the office and the success of the students it serves.

We believe work should fit your life, not the other way around. Our hybrid schedule includes two days on site in our Albany office, with the flexibility to work remotely the remaining days. Spend less time commuting and more time focusing on meaningful work or personal priorities. Core hours are 8:30 AM–5:00 PM, including a 1-hour lunch, for a 37.5-hour week.

DUTIES AND RESPONSIBILITIES:

• Administer Title IV program (s) for the University including, but not limited to awarding, verification, disbursement and assisting with reconciliation.
• Remain current with and ensure compliance with all Federal Title IV regulations; develop and maintain policies and procedures in addition to editing any required forms and publications.
• Stay current with knowledge and use of financial aid software, i.e. PowerFAIDS EDConnect, COD/NSLDS.
• Work in collaboration with the Director to prepare for and engage in the annual SFA audit.
• Will be required to present within the enrollment management unit as well as key units across campus.
• Work to promote academic success, increase retention, decrease time toward graduation, and improve the overall educational experience of students.
• Support the development of the whole student by providing excellent customer service and resolution of issues through telephone, email, and preparation of written correspondence for financial aid.
• Participate in ongoing professional development along with the encouragement of the growth of colleagues.
• Engage in and support the development and administration of Student Financial Services.
• Other duties and responsibilities may be assigned in support of the needs of the financial aid office and the students we serve.

Cualificaciones: Para desempeñar este trabajo con éxito, un individuo debe ser capaz de realizar cada deber esencial satisfactoriamente. Los requisitos enumerados a continuación son representativos de los conocimientos, destrezas y/o habilidades requeridos. Se podrán realizar adaptaciones razonables para que las personas con discapacidad puedan desempeñar las funciones esenciales.

• Bachelor’s degree required.
• Minimum of 3 years of experience working in a financial aid office.
• Demonstrated expertise in federal and institutional student financial aid regulations.
• Proficiency with financial aid data management systems.
• Strong skills in Microsoft Word and Excel.
• Excellent communication skills, with a high level of attention to detail.
• Strong analytical and problem‑solving abilities.
• Experience with PowerFAIDS financial aid management system preferred.
• Interest in supporting distance‑learning initiatives and serving a diverse adult learner population.

The hiring salary range for this position is $61,000.00 – $66,000.00. The hiring salary range above represents the University’s good faith estimate at the time of posting.

The Director of Financial Aid is a leader responsible for the strategic management, regulatory compliance, and operational execution of all federal, state, and institutional student aid programs. As the Director, this individual guides the university’s financial aid philosophy and ensures that aid resources are deployed in a manner that supports access, affordability, student retention, and institutional enrollment objectives.

This role oversees a complex portfolio of responsibilities that span policy interpretation and deployment, process design, systems optimization, staff leadership, student service delivery, and cross‑departmental collaboration. The Director ensures that all Title IV and state regulations are adhered to without exception, serves as the primary point of contact for internal and external auditors, and provides strategic insight to senior leadership regarding the impact of regulatory changes, emerging trends, and institutional risk.

Beyond operational oversight, the Director serves as a strategic partner to Finance, Student Accounts, Admissions, Student Affairs and Academic Affairs, ensuring that financial aid strategy aligns with institutional goals. This includes modeling award strategies, analyzing aid leverage points, communicating complex regulatory changes, and maintaining a comprehensive compliance framework. The Director also plays a central role in maintaining the university’s financial stability by safeguarding Title IV participation, institutional eligibility, and public trust.

We believe work should fit your life, not the other way around. Our hybrid schedule includes two days on site in our Albany office, with the flexibility to work remotely the remaining days. Spend less time commuting and more time focusing on meaningful work or personal priorities. Core hours are 8:30 AM–5:00 PM, including a 1-hour lunch, for a 37.5-hour week

Duties and Responsibilities

•  Administer all Title IV aid programs, including awarding, verification, disbursement, and reconciliation.
• Ensure full compliance with federal, state, and institutional financial aid regulations and policies.
• Develop, maintain, and update policies, procedures, forms, and publications related to financial aid programs.
• Serve as the institution’s subject-matter expert on Title IV regulations, providing guidance across campus.
• Oversee all financial aid systems (PowerFAIDS, COD, NSLDS, EDConnect) and lead improvements to system functionality.
• Collaborate with IT and campus partners to maintain system integrations, data accuracy, and operational efficiency.
• Manage data collection, analysis, and reporting for federal, state, and institutional requirements.
• Lead preparation for annual federal/Title IV audits and respond to audit findings or program review actions.
• Supervise and develop financial aid staff, fostering professional growth and accountability.
• Contribute to strategic planning and process improvement initiatives within Student Financial Services.
• Provide leadership on student financial support strategies that promote retention and timely graduation.
• Oversee delivery of high-quality customer service to students and families, resolving complex cases and appeals.
• Present financial aid information to university stakeholders and represent the institution at professional events.
• Collaborate with Enrollment Management, Student Accounts, Registrar, and other partners to support university goals.
• Perform other responsibilities as needed to support the mission of the financial aid office and student success.

Cualificaciones: Para desempeñar este trabajo con éxito, un individuo debe ser capaz de realizar cada deber esencial satisfactoriamente. Los requisitos enumerados a continuación son representativos de los conocimientos, destrezas y/o habilidades requeridos. Se podrán realizar adaptaciones razonables para que las personas con discapacidad puedan desempeñar las funciones esenciales.

• This position requires a bachelors degree and a minimum of 5 years experience in a financial aid office.
• Candidate must demonstrate expertise in student financial aid regulations, financial aid system management, and leadership.
• Strong communication skills, attention to detail, and strong problem-solving skills are essential.
• The ideal candidate will have experience with PowerFAIDS financial aid management software, and demonstrates an interest in promoting distance learning higher education to a diverse adult student population.

The hiring salary range for this position is $75,000.00 – $85,000.00. The hiring salary range above represents the University’s good faith estimate at the time of posting.

El Student Navigator desempeña un papel fundamental en nuestra unidad de Gestión de Inscripciones, centrándose en ofrecer un servicio al cliente excepcional a todas las partes interesadas de la universidad. Este puesto requiere un juicio independiente para atender eficazmente las necesidades de los estudiantes.

Las responsabilidades del Student Navigator incluyen ayudar a los estudiantes con sus consultas, verificar su elegibilidad, ponerles en contacto con su consejero de admisiones, guiarles a través del proceso de solicitud y asegurarse de que siguen en el buen camino hacia la finalización de la titulación. Se proporciona una formación exhaustiva para garantizar una experiencia fluida a los estudiantes desde la consulta inicial hasta la graduación y más allá.

La comunicación con los estudiantes se facilita a través de varios canales como el correo electrónico, texto, teléfono, Zoom y Microsoft Teams. El objetivo principal de este papel es apoyar a los estudiantes en su viaje educativo, promover el compromiso en las actividades académicas y mejorar las tasas de persistencia y retención.

We believe work should fit your life, not the other way around. Our hybrid schedule includes two days on site in our Albany office, with the flexibility to work remotely the remaining days. Spend less time commuting and more time focusing on meaningful work or personal priorities. Core hours are 8:30 AM–5:00 PM, including a 1-hour lunch, for a 37.5-hour week.

Funciones y responsabilidades:

Responsabilidades clave:

• Determinar la elegibilidad y recopilar los documentos requeridos.
• Tramitar un gran volumen de solicitudes de estudiantes.
• Revise los documentos escaneados y resuelva los problemas técnicos.
• Introduzca los datos con precisión y atienda las consultas siguiendo los procedimientos establecidos.
• Asegúrese de que las solicitudes están completas para la evaluación de los créditos de transferencia.
• Colabore con los miembros del equipo para cumplir los plazos con eficacia.
• Utilizar plataformas tecnológicas internas para la realización de tareas.
• Adherirse a las políticas de enrutamiento de las decisiones de elegibilidad.

Responsabilidades clave para futuros estudiantes:

• Facilitar las conexiones con los consejeros de admisiones.
• Apoyar a los estudiantes durante todo el proceso de admisión.
• Gestione un gran volumen de consultas y garantice respuestas puntuales.
• Evalúe los criterios de admisión.
• Vuelva a comprometerse con los estudiantes que se hayan retirado previamente.
• Proporcionar orientación y apoyo precisos a los estudiantes no matriculados.

Responsabilidades clave para los estudiantes matriculados:

• Mantener una comunicación coherente para promover el compromiso con los asesores académicos.
• Fomentar la inscripción, la persistencia y la retención.

Responsabilidades clave para los antiguos alumnos:

• Difusión entre los antiguos alumnos de las opciones de reinscripción.
• Orientar sobre el proceso de reinscripción y conectar con el consejero de admisiones.
• Comparta recursos y actividades de compromiso para antiguos alumnos.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Un título de asociado o un mínimo de dos años de experiencia en atención al cliente.
• Excelentes aptitudes interpersonales y de atención al cliente con públicos diversos.
• Fuerte ética de trabajo y capacidad para colaborar en equipo.
• Dominio rápido de la tecnología y de grandes cantidades de información.
• Habilidades efectivas de comunicación, escucha, juicio y resolución de problemas.
• Capacidad para priorizar tareas, adaptarse a los retos y cumplir los plazos.
• Colaboración con los departamentos universitarios para garantizar la satisfacción de los estudiantes.
• Apoyo en la mejora de procesos para mejorar la experiencia de los estudiantes.
• Escalada de los problemas de los estudiantes y de la tecnología cuando sea necesario.
• Conocimiento de las políticas y procedimientos universitarios.
• Demostrar responsabilidad mediante acciones responsables y puntualidad.

The hiring salary range for this position is $38,500.00 – $40,500.00. The hiring salary range above represents the University’s good faith estimate at the time of posting.

Únase a un equipo de secretarios académicos dedicado y de alto rendimiento, comprometido con la excelencia en la gestión de los expedientes académicos. Buscamos un secretario académico adjunto centrado y meticuloso, con ganas de mejorar las operaciones, apoyar el éxito de los estudiantes y contribuir de manera significativa al crecimiento de la institución. Si usted la precisión, el servicio y la mejora continua, usted invitamos usted presente su candidatura.

The Associate Registrar reports to the Director of Records Management and supports the operations of the Office of the Registrar by overseeing core academic records functions, ensuring regulatory compliance, maintaining data integrity, and providing high-quality service to students, faculty, and institutional partners. This role serves as a key administrative leader in academic records and academic policy implementation.

We believe work should fit your life, not the other way around. Our hybrid schedule includes two days on site in our Albany office, with the flexibility to work remotely the remaining days. Spend less time commuting and more time focusing on meaningful work or personal priorities. Core hours are 8:30 AM–5:00 PM, including a 1-hour lunch, for a 37.5-hour week.

Funciones y responsabilidades:

• Proporcionar formación, orientación y supervisión al personal encargado de la gestión de registros.
• Apoye las evaluaciones de rendimiento, la distribución del flujo de trabajo y el desarrollo profesional.
• Supervisar la precisión, el mantenimiento y la seguridad de los expedientes académicos en el Sistema de Información Estudiantil (SIS).
• Garantizar el cumplimiento de la FERPA y las normas institucionales de gobernanza de datos.
• Supervisar y auditar los datos en cuanto a calidad, coherencia y necesidades de información.
• Proporcionar asistencia avanzada para las consultas escaladas de los estudiantes, el profesorado y el personal.
• Colaborar con los departamentos de asesoramiento, admisiones, ayuda financiera, servicios financieros para estudiantes y unidades académicas para resolver casos complejos.
• Participe en iniciativas estratégicas y proyectos interdepartamentales.
• Colaborar con los equipos de TI e investigación institucional para probar las actualizaciones, mejoras e integraciones del sistema.
• Desarrollar documentación, mapas de procesos y ayudas de trabajo para el personal.

Cualificaciones: Para desempeñar este trabajo con éxito, un individuo debe ser capaz de realizar cada deber esencial satisfactoriamente. Los requisitos enumerados a continuación son representativos de los conocimientos, destrezas y/o habilidades requeridos. Se podrán realizar adaptaciones razonables para que las personas con discapacidad puedan desempeñar las funciones esenciales.

• Se requiere una licenciatura. Se valorará muy positivamente un máster en Educación Superior, Administración Educativa o un campo relacionado.
• Se requiere entre 3 y 5 años de experiencia en una oficina de registro o en un puesto relevante relacionado con operaciones académicas.
• Sólidos conocimientos sobre la FERPA, las normas de acreditación y las políticas académicas.
• Experiencia con sistemas de información estudiantil.
• Excepcional atención al detalle, capacidad analítica y habilidades para resolver problemas.
• Excelentes habilidades de comunicación y atención al cliente.
• Experiencia en supervisión

The hiring salary range for this position is $60,000.00 – $62,400.00. The hiring salary range above represents the University’s good faith estimate at the time of posting.

The Sr. Payroll Analyst is responsible for the accurate and timely processing of the University’s biweekly payroll, ensuring compliance with federal, state, and local regulations. This role maintains payroll and confidential personnel records, supports process improvements, and serves as a key resource for employees and cross-functional departments. The Sr. Payroll Analyst collaborates with HR and other departments to optimize payroll functions while ensuring efficiency, accuracy, and excellent service delivery.

We believe work should fit your life, not the other way around. Our hybrid schedule includes two days on site in our Albany office, with the flexibility to work remotely the remaining days. Spend less time commuting and more time focusing on meaningful work or personal priorities. Core hours are 8:30 AM–5:00 PM, including a 1-hour lunch, for a 37.5-hour week.

Funciones y responsabilidades:

• Process day-to-day payroll updates, including, but not limited to, new deductions, deduction changes, salary adjustments, etc. in preparation for the biweekly payroll for all employees.
• Maintain accurate and detailed tracking of all ongoing payroll items, ensuring that items with varying or overlapping end dates are monitored and processed accordingly.
• Ensure adherence to all applicable federal, state, and local regulations for all employment classifications, including exempt, non-exempt, and temporary/per-diem employees.
• Review and approve employee-initiated changes submitted through HRIS self-service workflows.
• Review, follow up on, and audit biweekly timesheets prior to the transfer of data from the timekeeping module to the payroll module; audit transferred data for accuracy.
• Work collaboratively with other departments to ensure payments generated by the faculty management system are received and processed accurately; follow up on discrepancies and make manual adjustments as needed.
• Conduct regular audits of payroll data, before, during and after payroll processing, to ensure accuracy, compliance, and proper documentation, applying strong analytical skills and attention to detail.
• Proactively identify errors, discrepancies, or process gaps, communicate findings to relevant stakeholders, and actively participate in developing and implementing effective solutions.
• Execute end-to-end payroll processing on the scheduled payroll completion day.
• Ensuring all day-to-day updates are accounted for and making manual adjustments as needed.
• Review and import payment data from other systems and verify the final payroll with the payroll and benefits team to ensure accuracy before transmission.
• Transmit payroll and collaborate with the Finance team to confirm that all payments are successfully processed and disbursed by the University’s bank.
• Prepare and distribute post-payroll reporting to support other cross-functional departments.
• Work in conjunction with the HRIS Coordinator to maintain the HRIS system in various areas, including but not limited to:
• Processing new hires by transferring data from the onboarding module into the payroll system. Verifying that all information is accurate and complete; following up with appropriate parties to resolve discrepancies and updating the system as needed. Ensuring the correct work location is recorded to determine appropriate state tax withholding requirements. Confirming that required documentation is properly filed and accessible within the employee’s electronic personnel record.
• Processing employee terminations by reviewing offboarding documentation, determining the appropriate termination reason, and ensuring compliance with all applicable state regulations.
• Maintaining reporting structures, job codes, unit changes, and related data elements.
• Assist in developing, implementing and adhering to cross-training initiatives that promote office cohesion and provide reliable backup coverage for essential functions within the HR unit.
• Assist in developing, updating, and implementing payroll policies and procedures to align with organizational goals and industry best practices.
• Remain current on federal, state, and local payroll regulations, assessing the impact of legislative changes and recommending process or system adjustments as needed.
• Collaborate on payroll-related projects, contributing project management, planning, and problem-solving skills to drive efficiency and continuous improvement.
• Serve as a primary point of contact for employee payroll inquiries, delivering timely, accurate, and customer-focused support.
• Support a collaborative and service-oriented work environment, leveraging strong interpersonal skills to partner effectively with HR colleagues and departments across the university.

  Cualificaciones:

  Para desempeñar este trabajo con éxito, un individuo debe ser capaz de realizar cada deber esencial de forma satisfactoria. Los requisitos que se enumeran a continuación son representativos de los conocimientos, la destreza y/o la capacidad necesarios. Se pueden realizar adaptaciones razonables para que las personas con discapacidades puedan realizar las funciones esenciales.

• Bachelor’s degree in Business Administration, HR, Accounting, or a related field.
• Significant experience as a primary payroll processor, demonstrating comprehensive knowledge of payroll processing principles and practices.
• In-depth knowledge of federal, state, and local payroll tax regulations.
• Ability to make sound decisions and balance working independently and in a team.
• Ability to maintain strict confidentiality and handle sensitive information discreetly.
• Excellent written and verbal communication skills.
• Ability to adjust and embrace change.
• Gran capacidad analítica y de resolución de problemas.
• Exceptional organizational and time management skills.
• Strong attention to detail and commitment to accuracy.
• Experience with payroll software, with preference for UKG.
• Proficiency in Microsoft Office Suite, with advanced skills in Microsoft Excel.

  Cualificaciones preferidas:

• UKG Experience
• Process Improvement mindset

  The hiring salary range for this position is $65,000.00 – $75,000.00. The hiring salary range above represents the University’s good faith estimate at the time of posting

El director de participación comunitaria y matriculación es un embajador clave de la Universidad Excelsior, ya que establece relaciones significativas con futuros estudiantes, socios comunitarios y organizaciones para generar interés, ampliar el acceso y apoyar el crecimiento de la matriculación. Esta función es responsable de cultivar nuevos contactos dentro de los públicos asignados y guiar a los futuros estudiantes a través del proceso de matriculación para cumplir con éxito los objetivos de matriculación de la institución. El puesto depende directamente del director ejecutivo del centro y trabaja en estrecha colaboración con el director de admisiones para garantizar que las prácticas de divulgación, participación y matriculación se ajusten a los estándares institucionales, los objetivos de rendimiento y los esfuerzos de mejora continua. La Universidad Excelsior tiene un compromiso de larga data con el servicio a estudiantes diversos, adultos y no tradicionales, con una población estudiantil que refleja una amplia gama de orígenes, experiencias y comunidades. Como tal, el Gerente de Participación Comunitaria y Matriculación se desenvuelve en entornos inclusivos, está profundamente comprometido con el acceso y la equidad en la educación, y demuestra una profesionalidad y un servicio al cliente excepcionales en todas sus interacciones.

Este puesto atrae a futuros estudiantes mediante diversos métodos de divulgación, entre los que se incluyen eventos de reclutamiento comunitarios y sobre el terreno, reuniones informativas individuales y grupales, divulgación telefónica y virtual, comunicaciones por correo electrónico y sesiones informativas. El director de participación comunitaria y matriculación es una persona con iniciativa que diseña y ejecuta estrategias de divulgación proactivas y basadas en datos a través de múltiples canales, incluidos eventos externos, redes de referencia, comunicaciones en línea e impresas, y asociaciones con empleadores, asociaciones, empresas y organizaciones comunitarias. Bajo la dirección del director de admisiones, el director ejecutivo de asociaciones y alianzas estratégicas y el director ejecutivo del centro, el puesto también puede apoyar la elaboración de memorandos de entendimiento (MOU) con socios externos.

The Community Engagement and Enrollment Manager is a fully on-site position and requires flexibility, including daytime, evening, and occasional weekend commitments. Travel is required; a valid driver’s license and access to a reliable vehicle are necessary.

Essential Duties and Responsibilities include the following: Other duties may be assigned

• Cumplir con los objetivos de generación de contactos y tasa de conversión establecidos por la Universidad.
• Developing an individual recruitment plan consistent with the assigned audience group and aligned with the University’s Strategic Enrollment Plan for each term as well as participate in the creation of the team recruitment plan under the co-direction of the Executive Site Director and the Director of Admissions;
• Identificar recursos que optimicen la visibilidad y presencia de la Universidad entre diversos públicos y comunidades con fines de captación.
• Garantizar la precisión de los informes semanales de actividades, incluyendo la documentación de las actividades de reclutamiento/divulgación, los eventos externos, las sesiones informativas internas y las actividades organizadas en cualquier sede de Excelsior, así como las citas individuales/grupales con los estudiantes.
• Providing outstanding customer service to recruit students to the University’s programs;
• Desarrollar y mantener los datos en CRM, incluyendo clientes potenciales y prospectos a través de la inscripción.
• Utilizar los datos del CRM para gestionar el flujo de trabajo de inscripción individual a lo largo del proceso de reclutamiento e inscripción (durante el periodo de registro y de alta/baja).
• Utilizar el teléfono, el correo electrónico, los mensajes de texto y otras tecnologías para comunicarse con los futuros estudiantes de manera oportuna, proporcionando un servicio al estudiante de calidad superior; y
• Asistir a sesiones de formación para recibir información actualizada sobre nuevos programas, servicios, requisitos para la obtención de la licencia de educador, etc.
• Crear, organizar y llevar a cabo eventos de reclutamiento externo, sesiones informativas, orientaciones, eventos de inscripción y reuniones de graduación, o superar los objetivos y metas establecidos por el director ejecutivo del sitio.
• Proporcionar información oportuna (mediante informes sistemáticos y periódicos) a las partes interesadas pertinentes sobre los retos a los que se enfrentan a la hora de vender los programas universitarios y ofrecer sugerencias de mejora.

OTRAS FUNCIONES/RESPONSABILIDADES:

• Capacidad para trabajar de forma independiente.
• Capacidad para dirigir eventos de reclutamiento, sesiones informativas, concertar citas y promocionar la universidad de manera positiva.
• Ability to follow the expectation of treating fellow employees, students and the institution’s guests with civility, and to refrain from activities that disrupt the efficient functioning of the university;
• Capacidad para seguir instrucciones y completar tareas con precisión, así como para aceptar las aportaciones de sus superiores y las críticas constructivas.
• Capacidad para demostrar aptitudes creativas.
• Capacidad para demostrar habilidades de comunicación eficaces en público, en persona y por escrito.
• Capacidad para demostrar gran energía, atención al detalle y capacidad para organizar de manera eficaz.
• Debe ser capaz de trabajar con personas de diferentes orígenes y ser competente desde el punto de vista cultural.
• Ability to establish relationships with students and determine the correct program fit for students’ career and personal goals and follow them through the registration process; and
• Otras tareas que se le asignen.

 

Calificaciones

Para desempeñar este trabajo con éxito, la persona debe ser capaz de realizar cada una de las tareas esenciales de manera satisfactoria. Los requisitos que se enumeran a continuación son representativos de los conocimientos, habilidades y/o capacidades requeridas. Se pueden realizar adaptaciones razonables para que las personas con discapacidades puedan desempeñar las funciones esenciales.

• Bachelor’s degree (B.A.) from a four-year college or university, or 5-years or more of sales experience.
• Se valorará tener experiencia en ventas y habilidades interpersonales, así como experiencia en atención al cliente, ventas, marketing y educación superior.
• Experiencia demostrada trabajando con públicos étnicamente diversos o dentro de comunidades étnicamente diversas en su grupo de público asignado.
• Capacidad para leer, analizar e interpretar procedimientos universitarios, información general, publicaciones educativas y profesionales, procedimientos sinodales y/o normativas gubernamentales.
• Capacidad para redactar informes, correspondencia y manuales de procedimientos.
• Capacidad para presentar información de manera eficaz y responder a preguntas de grupos de personal, profesores, administración, estudiantes, familias y/o el público en general.
• Se prefiere que sea bilingüe, con dominio del español tanto escrito como hablado.
• Facilidad con MS Office Suite, redes sociales y marketing a través de Internet como herramienta;
• Capacidad para trabajar con un CRM para gestionar objetivos personales y llegar a futuros estudiantes.
• Ability to build relationships with students and determine the correct program fit for students’ career and personal goals and follow them through the enrollment process; Experience working with adult population preferred; Professional attire and personal presentation required daily.

The hiring salary range for this position is $68,00.00 – $76,000.00. The hiring salary range above represents the University’s good faith estimate at the time of posting.

La Oficina del Asesor Jurídico de la Presidencia de la Universidad busca un abogado innovador y centrado en la misión para trabajar en una institución dinámica y en crecimiento. El candidato seleccionado deberá tener experiencia relevante en derecho de la educación superior, concretamente en transacciones, y estar motivado por trabajar en una institución que ayuda a los estudiantes a cambiar sus vidas.

El candidato seleccionado creerá profundamente en el potencial transformador de la educación para los miembros de la comunidad, especialmente para el alumnado adulto y no tradicional al que atiende Excelsior. Será diligente y entusiasta a la hora de defender que la universidad empodere a sus clientes y compañeros para cumplir esa misión. Al mismo tiempo, el candidato seleccionado será profundamente colegiado, hablando y actuando con respeto hacia sus colegas y socios de todos los niveles. Será colaborador y le gustará escuchar y aprender. Será minucioso y acudirá a las reuniones y negociaciones preparado, pero será flexible para tratar de encontrar una solución en la que todas las partes puedan alcanzar sus objetivos. El candidato seleccionado liderará con humor y participará activamente en la vida de la universidad (lo que incluye muchas oportunidades para comer y divertirse).

Este puesto desempeñará un papel destacado en la negociación y revisión de cientos de transacciones estándar y varias transacciones complejas cada año, al tiempo que buscará eficiencias y oportunidades de aprendizaje para los clientes. En última instancia, el objetivo es hacer que el proceso de contratación sea cada vez más eficiente, de modo que los clientes puedan dedicar más tiempo a sus funciones principales y menos tiempo al proceso de contratación para sus necesidades. El puesto puede incluir la supervisión de asesores externos en proyectos específicos. Además del trabajo transaccional como foco principal, el puesto incluirá trabajo generalista en representación de una universidad sólida y en crecimiento, lo que puede incluir empleo, asuntos estudiantiles, políticas y cumplimiento, asuntos académicos, bienes raíces y propiedad intelectual, entre otros.

Este puesto tiene su sede en la zona de Albany, Nueva York (en algunos casos, puede ser adecuado un candidato de fuera de Albany, pero deberá poder desplazarse a Albany semanalmente). La Oficina del Asesor Jurídico General funciona con un horario híbrido: los martes y miércoles (y, en muy raras ocasiones, los jueves) en la oficina (7 Columbia Circle, Albany, NY) en Albany y el resto de días a distancia. La Universidad proporciona el equipo necesario, así como una asignación para el teléfono móvil. El candidato seleccionado será una persona con iniciativa, capaz de trabajar de forma independiente y gestionar su agenda y su carga de trabajo, utilizando generalmente los días híbridos para el trabajo intensivo, pero también será una persona con espíritu de equipo y un compañero comprometido y activo en las reuniones a mitad de semana. El candidato actuará como asesor de confianza del asesor jurídico y se le pedirá su opinión y sus conocimientos sobre diversos temas. Se animará al candidato seleccionado a investigar, escribir y hablar, cuando sea apropiado, sobre temas de su interés que puedan ser útiles para la comunidad jurídica de la educación superior, así como para la Universidad y sus homólogos. Viajes ocasionales a reuniones con clientes y conferencias relevantes.

Las funciones y responsabilidades esenciales incluyen lo siguiente:

El abogado asociado/asistente será responsable de:

• Revisar, redactar, investigar y negociar contratos universitarios.
• Identificar los riesgos legales relacionados con los contratos de la Universidad y coordinarse con la Oficina de Gestión de Riesgos en las estrategias de mitigación.
• Realizar investigaciones jurídicas en apoyo de las iniciativas de la Universidad en áreas temáticas como la legislación sobre educación superior, la legislación sobre propiedad intelectual y la legislación laboral y de empleo.
• Proporcionar asesoramiento jurídico y asesoramiento al personal y a la dirección de la Universidad. Identificar cuestiones jurídicas y de cumplimiento normativo que afecten a la Universidad y desarrollar soluciones adecuadas.
• Redacción y revisión de las políticas de la Universidad.
• Representar a la Oficina del Asesor Jurídico en los consejos pertinentes de toda la universidad.
• Ayudar al asesor jurídico en la preparación de las reuniones trimestrales del consejo de administración (investigación jurídica, interpretación de los estatutos, etc.).
• Trabajar con asesores externos en transacciones, litigios y otros asuntos.
• Impartir formación al personal sobre cuestiones jurídicas.
• Mantenerse al día sobre cuestiones legislativas y normativas de importancia para la Universidad.
• Supervisar el sistema de gestión de casos y notificación de quejas de la Universidad.
• Otras tareas que se le asignen.

Cualificaciones: Para desempeñar este trabajo con éxito, la persona debe ser capaz de realizar cada una de las tareas esenciales de manera satisfactoria. Los requisitos que se enumeran a continuación son representativos de los conocimientos, habilidades y/o capacidades requeridas. Se pueden realizar adaptaciones para que las personas con discapacidades puedan desempeñar las funciones esenciales.

• Excelentes habilidades de investigación jurídica y analíticas.
• Excelentes habilidades de comunicación interpersonal, verbal y escrita.
• Interacción profesional y agradable con los grupos internos y externos, incluso en condiciones estresantes.
• Habilidades bien desarrolladas para la resolución de problemas, el juicio y el pensamiento crítico.
• Capacidad para trabajar de forma independiente y desempeñar diferentes funciones en un equipo.
• Tacto a la hora de manejar adecuadamente situaciones e información confidenciales.
• Excelentes habilidades para establecer prioridades y organizativas.
• Alto grado de precisión y atención al detalle.
• Capacidad para cumplir con los plazos y realizar múltiples tareas en una oficina muy ajetreada.
• Dispuesto y capaz de trabajar en horarios flexibles.
• Pasión por la promesa de la educación superior y el papel que puede desempeñar en la mejora de las vidas de sus estudiantes y miembros de su comunidad.

CUALIFICACIONES ESPECIALES

•  Debe ser un abogado colegiado en el Colegio de Abogados del Estado de Nueva York (o poder colegiarse en un plazo de nueve meses desde su nombramiento), con un mínimo de un año de experiencia en la práctica jurídica (que puede incluir una beca de estudios superiores en derecho) para el puesto de asesor jurídico adjunto y cuatro años de experiencia en la práctica jurídica para el puesto de asesor jurídico asociado.

EDUCACIÓN y/o EXPERIENCIA

•  Título de Juris Doctor por una facultad de derecho acreditada por la American Bar Association. Sólida formación académica. Se valorará la pertenencia a revistas especializadas y/o tribunales simulados/juicios simulados.
• Se valorará la experiencia profesional en políticas de educación superior y/o derecho contractual; se valorará la experiencia en materia laboral y de empleo, asuntos estudiantiles, cumplimiento normativo, propiedad intelectual y bienes inmuebles.

The University notes that some people will read the position description and not apply because they do not meet one or several of the criteria. No one meets every single criterion of a position description, and we strongly encourage you to apply.

The hiring salary range for this position is $95,000.00 – $120,000.00. The hiring salary range above represents the University’s good faith estimate at the time of posting

The Student Accounts Manager plays a pivotal role within Fielding University, which has an active partnership with Excelsior University. The position will oversee all financial operations related to Fielding student accounts and work as a liaison between Fielding internal student account operations and Excelsior. By being responsible for managing billing, payments, and collections, the Fielding Student accounts Manager ensures accuracy, compliance with regulatory requirements, and delivers exceptional service to our students and their families. This position is essential to maintaining the financial health of the institution, supporting strategic initiatives. And aligning financial policies with our overarching mission.

In addition to ensuring the continued execution of all core functions of the base business, this role is also expected to actively facilitate and support communication and processes between Fielding and Excelsior – helping align processes, systems, policies, and service models. The Student Accounts Manager will collaborate closely with interinstitutional stakeholders across both organizations to promote consistency, streamline operations, and support a smooth, student‑centered transition.

The Student Accounts Manager reports to the Executive Director of Student Financial Services at Excelsior and works collaboratively with departments across both institutions to resolve account issues promptly and enhance the overall student experience. With a focus on efficiency and transparency, the Student Accounts Manager also prepares financial reports, analyzes trends, and implements system enhancements to optimize operations in support of institutional goals.

We believe work should fit your life, not the other way around. This role is remote, giving you the flexibility to work from home and focus on meaningful work while balancing your personal priorities. Core hours are 8:30 AM–5:00 PM, including a 1-hour lunch, for a 37.5-hour workweek.

Essential Duties and Responsibilities include the following: Other duties may be assigned

Financial Management

• Management of student billing and accounts receivable processes, including those impacted by system or process integration.
• Ensure accurate and timely posting of student payments, charges and adjustments
• Coordinate billing for tuition, fees and other charges
• Monitor student accounts for delinquencies and initiate collection actions when necessary
• Process refunds and adjustments accurately and promptly

Student Service

• Provide excellent service to students and families regarding billing inquiries, payments plans, and account disputes
• Ensure that all student account processes reflect a student-centered philosophy, emphasizing clarity, fairness, and accessibility
• Collaborate with other departments such as admissions, financial aid, and academic offices, and support coordination needed for interinstitutional programs or shared systems – to resolve student account issues

Reporting and Compliance

• Prepare and analyze financial reports related to student accounts, aging, and collections
• Ensure compliance with institutional policies, as well as federal and state regulations regarding student financial transactions
• Stay informed about industry trends and best practices in student financial services, including developments related to integration and interinstitutional collaboration

Formación y desarrollo

• Train and support staff in student account procedures and customer service best practices, including those resulting from new integrations or cross-institution processes.
• Participate in trainings, professional development and conferences

Policy Development and Implementation

• Develop, implement, and enforce financial policies and procedures, ensuring they align with any institutional or interinstitutional integration efforts.
• Ensure adherence to internal controls and audit requirements

Supervision and Leadership

• Supervise and manage the student accounting department staff, providing guidance and support
• Conduct performance evaluations and professional development for team members
• Collaborate with other departments to support institutional goals and initiatives, including those related to interinstitutional change.

Planificación estratégica

• Contribute to the development and implementation of strategic initiatives related to financial services and student accounts
• Analyze financial data and trends to provide insights for decision-making and resource allocation
• Partner with executive leadership to align financial policies and procedures with interinstitutional goals and objectives, particularly during periods of integration or operational

Calificaciones

Para desempeñar este trabajo con éxito, la persona debe ser capaz de realizar cada una de las tareas esenciales de manera satisfactoria. Los requisitos que se enumeran a continuación son representativos de los conocimientos, habilidades y/o capacidades requeridas. Se pueden realizar adaptaciones razonables para que las personas con discapacidades puedan desempeñar las funciones esenciales.

• Licenciatura
• 5 years of experience in higher education with 2 years in a supervisory role, preferably with experience in accounts receivable, billing, collections and other Bursar-related functions
• Strong understanding of and experience with financial and student information/accounts systems
• Strong knowledge of accounting principles, and regulatory requirements, including those related to collections
• Working knowledge of Federal regulations, including Title IV and FERPA rules
• Excellent analytical and problem-solving skills with attention to detail
• Outstanding interpersonal and communication skills, with the ability to interact effectively with diverse stakeholders
• Proficiency in Microsoft Office Suite

The hiring salary range for this position is $68,500.00 – $73,000.00. The hiring salary range above represents the University’s good faith estimate at the time of posting.