Sr. Director Infrastructure

Excelsior University is seeking a visionary and results-driven Senior Director of Infrastructure & Operations to lead and transform the university’s technology foundation during a period of growth and expansion. This executive-level leader will provide strategic direction and oversight for all infrastructure and operations services, including network and telecom, cloud and hosting environments, end-user computing and collaboration, enterprise application support (ERP and other systems), and IT operations.

The Senior Director will play a critical role in enabling the university’s expansion to hybrid sites and integrating acquired technology platforms while ensuring infrastructure is scalable, resilient, secure, and future-ready. The role emphasizes proactive, data-driven, and business-oriented leadership, leveraging industry best practices, ITIL frameworks, agile methodologies, and continuous improvement principles. This leader will balance solidifying operational fundamentals with driving innovation, AI-driven automation, and advanced analytics to optimize performance, reduce risk, and elevate team maturity. The role is also required to build and sustain a high-performing team aligned with Excelsior University’s mission, values, and culture.

The ideal candidate will possess substantial hands-on experience leading infrastructure integration during mergers, acquisitions, and partnerships. This includes planning and executing the seamless integration/consolidation of IT systems, networks, data centers, cloud environments, and security frameworks while minimizing operational disruption. The candidate must demonstrate a proven ability to assess the technical landscape of involved entities, identify integration risks, develop comprehensive roadmaps, and deliver results within established timelines and budgets. Strong change management expertise and the ability to balance speed with operational stability are critical.

This is a full-time hybrid role with a minimum of two required days at Excelsior’s home office of 7 Columbia Circle, Albany, NY, with the remainder of the days worked from home.

Key Responsibilities

Strategic Leadership & Vision

Develop and articulate a comprehensive infrastructure strategy aligned with the university’s growth, digital transformation initiatives, and mission-critical priorities.
Lead architecture, design, and implementation of scalable, secure, and resilient infrastructure solutions across campuses, hybrid sites, and cloud environments.
Continuously evaluate emerging technologies, trends, and vendors, with a focus on leveraging AI, machine learning, and automation to optimize operations and service delivery.
Develop long-term infrastructure roadmaps, including budgeting, resource planning, and risk management.
Drive transformative change through proactive planning, measurable outcomes, and continuous improvement.

Cloud Transformation & Hybrid Environments

Accelerate and optimize the university’s cloud adoption strategy (IaaS, PaaS, SaaS), integrating on-premise and cloud resources efficiently.
Implement cloud-native principles, containerization, and serverless architectures where appropriate.
Manage strategic relationships with cloud providers, ensuring alignment with university needs, cost optimization, and security compliance.

Network & Connectivity

Oversee the design, implementation, and management of secure, high-performance networks supporting all campuses, hybrid sites, and remote users.
Implement software-defined networking (SDN), network virtualization, and other advanced networking practices to optimize connectivity, performance, and scalability.
Ensure robust LAN/WAN, Wi-Fi, and private network performance to support academic and administrative operations.

Data Center & Edge Computing

Strategically manage and optimize data center footprints, including modernization and consolidation initiatives.
Develop and implement edge computing strategies to meet real-time operational and academic technology needs.
Ensure infrastructure aligns with institutional goals for efficiency, resiliency, and sustainability.

Cybersecurity & Resilience

Collaborate closely with the CISO to embed security into all infrastructure services and operations.
Ensure disaster recovery, business continuity, and high availability strategies are robust and operationally effective.
Leverage AI and predictive analytics for threat detection, risk mitigation, and proactive incident prevention.

Operational Excellence, Automation & AI Innovation

Drive operational efficiency through Infrastructure as Code (IaC), orchestration, AI-driven operations (AIOps), and predictive analytics.
Establish and monitor KPIs, SLAs, and performance trends to ensure proactive, measurable service management.
Introduce innovative solutions that reduce operational toil, accelerate incident resolution, and improve service quality, while maintaining rigorous core operational standards.
Implement robust monitoring, alerting, and incident response processes grounded in industry best practices.

Team Leadership & Development

Build, mentor, and lead a high-performing team of infrastructure architects, engineers, and operations specialists.
Foster a culture of innovation, continuous learning, and operational rigor.
Manage vendor relationships, contract negotiations, and partnerships with technology providers.

Collaboration & Stakeholder Management

Partner with other ITS leaders (CIO, CISO, Applications, BI, Help Desk, Web Services) and university stakeholders to align infrastructure services with institutional priorities.
Communicate complex technical concepts and strategies clearly to non-technical audiences and executive leadership.
Support institutional initiatives by projecting impact, enabling informed decision-making, and ensuring operational readiness.

Qualifications

Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field; Master’s degree preferred.
Minimum 10 years of progressive leadership experience in infrastructure, cloud, and operations management.
Demonstrated success in building high-performing, proactive, and forward-looking teams aligned with institutional mission and culture.
Proven experience in implementing ITIL-based service management, agile practices, and continuous improvement initiatives.
Deep technical expertise across hybrid/multi-cloud environments, enterprise networking, end-user computing, storage, compute, and application support.
Experience in leveraging AI, machine learning, or analytics to improve operational efficiency, reliability, and performance.
Track record of leading complex technology transformations, including cloud adoption, data center modernization, and network optimization.
Strong financial management skills, including budgeting, resource planning, and vendor management.
Exceptional communication, influencing, and stakeholder engagement skills.

Experience in higher education or similarly complex, mission-driven organizations.
Experience leading technology integration following mergers, acquisitions, or multi-site expansions.
Knowledge of regulatory and accreditation requirements (FERPA, SOC 2, ISO 27001, GDPR).
Demonstrated success in leading data-driven operations and infrastructure modernization initiatives.

Key Competencies

Visionary Leadership: Anticipates future needs, develops strategy, and guides infrastructure forward.
Transformational Change Agent: Drives modernization, operational excellence, and measurable outcomes.
Innovation & AI Expertise: Applies AI, automation, and analytics to improve infrastructure performance while maintaining operational fundamentals.
Business & Customer Orientation: Aligns technology solutions with institutional priorities, ensuring user impact is positive and measurable.
Data-Driven Decision-Making: Uses metrics, analytics, and trend data to guide strategic and operational decisions.
Collaboration & Influence: Builds alignment across IT functions and institutional stakeholders.

The hiring salary range for this position is $120,000.00 – $135,000.00. The hiring salary range above represents the University’s good faith estimate at the time of posting

Applications Developer

The Applications Developer is a key member of the Applications Development Team within Information Technology Services, responsible for designing, developing, and supporting Banner extensibility, APIs, and system integrations within the Ellucian Banner SaaS environment. This role focuses on extending Banner functionality to meet evolving institutional needs while ensuring secure, scalable, and reliable integration across enterprise systems.

Reporting to the Director of Applications Development, the Applications Developer collaborates closely with project managers, business analysts, functional partners, and other technical teams to implement integrations, optimize workflows, and support data exchange between Banner and related platforms. The position supports the development, enhancement, and ongoing maintenance of Banner extensibility solutions, overseeing API configurations, third-party integrations, upgrades, and adherence to security and governance standards. The primary objective is to deliver high-performing, resilient solutions that enable seamless system interoperability and continuous improvement.

Duties and Responsibilities:

Design, develop, and support Banner extensibility and integration solutions using Ellucian Experience, Ethos Integration Hub, APIs, and event-driven frameworks.

Build and maintain secure, scalable integrations and services using JavaScript, Node.js, GraphQL, and RESTful APIs to enable reliable data exchange between Banner and enterprise systems.

Customize and extend Banner functionality using Ellucian SaaS–supported tools, including Page Builder and Admin Page Tools.

Develop, configure, and support Ellucian Intelligent Processes (EIP) workflows that integrate with Banner, Ethos APIs, and related enterprise systems, including triggers, approvals, exception handling, and error resolution.

Collaborate with functional and technical stakeholders to translate business requirements into extensible, API-driven solutions.

Troubleshoot and resolve issues related to integrations, extensibility, workflows, and application performance, minimizing impact to end users.

Ensure all development activities align with institutional security policies, data governance standards, accessibility requirements, and Ellucian SaaS best practices.

Maintain technical documentation and participate in testing, validation, and release activities aligned with Ellucian SaaS release cycles.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree in computer science, Information Systems, or a related field preferred; equivalent combination of education and experience considered.

Three (3) or more years of experience in application development, systems analysis, or enterprise ERP environments, preferably within higher education or SaaS-based platforms.

Experience developing and supporting Ellucian Banner extensibility, including APIs and integrations, in a cloud-based environment.

Demonstrated experience designing, developing, and optimizing Ellucian Intelligent Processes (EIP) workflows integrated with Banner and Ethos APIs, with an understanding of IAM, security roles, and governance best practices.

Strong understanding of Banner architecture, business workflows, and integration touchpoints.

Proficiency in JavaScript for developing and supporting Banner extensibility and integration solutions.

Experience using Node.js to build secure, scalable server-side integration services.

Working knowledge of GraphQL for API-based data access and system integration.

Experience designing, implementing, and supporting RESTful APIs and enterprise system integrations.

Familiarity with Ellucian Ethos Integration Hub and Ethos-based integration frameworks.

Experience supporting system upgrades, enhancements, and vendor-managed SaaS release cycles.

Strong analytical, problem-solving, and written and verbal communication skills.

Preferred Qualifications:

Demonstrated experience developing and integrating solutions within Banner.
Strong technical skills in Banner adjacent development tools and languages.
Experience in higher education systems and student information workflows

The hiring salary range for this position is $77,000.00 – $83,000.00. The hiring salary range above represents the University’s good faith estimate at the time of posting

Database Engineer

The Database Engineer will design, implement, and maintain robust database systems while actively supporting enterprise integration initiatives. This role bridges database administration and integration engineering, ensuring seamless data flow across platforms and applications. The ideal candidate combines strong database expertise with experience in integration technologies, ETL processes, and API-driven data exchange.

Database Management

Design, configure, and maintain relational databases (PostgreSQL, SQL Server, Oracle, MySQL).
Perform performance tuning, optimization, backup, and recovery.
o Implement security measures to meet compliance standards (FERPA, HIPAA, SOC 2).
o Monitor database health and troubleshoot issues proactively.

Integration Support

Collaborate with the Integration team to develop and maintain data integration frameworks.
Build and manage ETL pipelines for Change Data Capture (CDC) and incremental data loads.
Support API-based integrations and middleware solutions for enterprise applications.
Ensure interoperability between systems during migrations and upgrades.
• Automation & CI/CD
Develop scripts and jobs to automate database operations and integration tasks.
Participate in CI/CD pipeline development for database and integration deployments.
• Documentation & Collaboration
Create and maintain technical documentation for database and integration processes.
Work closely with developers, system architects, and business analysts to align solutions with organizational goals.

Duties and Responsibilities:

Database Management

Design, configure, and maintain relational databases (PostgreSQL, SQL Server, Oracle, MySQL).
Perform performance tuning, optimization, backup, and recovery.
Implement security measures to meet compliance standards (FERPA, HIPAA, SOC 2).
Monitor database health and troubleshoot issues proactively.

Integration Support

Collaborate with the Integration team to develop and maintain data integration frameworks.
Build and manage ETL pipelines for Change Data Capture (CDC) and incremental data loads.
Support API-based integrations and middleware solutions for enterprise applications.
Ensure interoperability between systems during migrations and upgrades.

Automation & CI/CD

Develop scripts and jobs to automate database operations and integration tasks.
Participate in CI/CD pipeline development for database and integration deployments.
• Documentation & Collaboration
Create and maintain technical documentation for database and integration processes.
Work closely with developers, system architects, and business analysts to align solutions with organizational goals.

Bachelor’s degree in Computer Science, Information Technology, or related field.
3+ years of experience in database engineering or administration
Hands-on experience with PostgreSQL and at least one other major RDBMS.
Familiarity with integration tools (e.g., Boomi, Pentaho, Informatica, CData Sync, Striim Data Integration) and ETL concepts.
Proficiency in SQL, scripting languages (Python, Shell), and source control (Git).
Understanding of cloud platforms (AWS, Azure) and database migration strategies.

Preferred Qualifications:

Experience with CI/CD tools (Jenkins, GitLab CI).

Knowledge of API development and RESTful services.

Exposure to data warehousing and business intelligence environments.

Strong analytical and problem-solving skills with attention to detail.

The hiring salary range for this position is $100,00.00 – $113,000.00. The hiring salary range above represents the University’s good faith estimate at the time of posting

Student Accounts Specialist

The Student Accounts Specialist is responsible for managing student accounts, including third-party programs, payments, collections, and customer service. This role involves ensuring accurate and timely processing of student financial transactions and maintaining positive relationships with students and their families. The Student Accounts Specialist works closely with other departments to support the overall financial health and administrative functions of the institution.

We believe work should fit your life, not the other way around. Our hybrid schedule includes two days on site in our Albany office, with the flexibility to work remotely the remaining days. Spend less time commuting and more time focusing on meaningful work or personal priorities. Core hours are 8:30 AM–5:00 PM, including a 1-hour lunch, for a 37.5-hour week.

Duties and Responsibilities:

Payments and Receipts: Process payments, including cash, checks, credit cards, and electronic payments. Record and reconcile payments against student accounts.
Collections: assist students and families with overdue accounts.
Customer Service: Respond to inquiries from students, parents, and other stakeholders regarding account balances, payment options, billing discrepancies, and related issues. Provide excellent customer service and support.
Account Reconciliation: Regularly reconcile student accounts with the general ledger. Identify and resolve discrepancies promptly.
Financial Aid Coordination: Work with the financial aid office to ensure accurate posting of financial aid awards to student accounts. Assist students in understanding how financial aid affects their account balances.
Payment Plans: Assist in the setup and management of payment plans for students. Ensure payment plan terms are clearly communicated and adhered to.
Policy Compliance: Ensure all processes comply with institutional policies, as well as state and federal regulations. Stay updated on changes in regulations affecting student accounts.
Communication: Maintain clear and effective communication with students, parents, and other departments regarding billing and payment processes.
Process Improvement: Identify opportunities for process improvements in the student accounts area to enhance efficiency and accuracy

Associate’s degree required.
At least 1 year of experience in student accounts, accounting, finance, or a related area, preferably within a higher education institution.
Proficient in Microsoft Office Suite, particularly Excel.
Excellent customer service and interpersonal skills.
Strong analytical and problem‑solving abilities.
High level of accuracy and attention to detail.
Ability to handle sensitive information confidentially.
Strong organizational and time‑management skills.

The hiring salary range for this position is $40,875.00 – $42,000.00. The hiring salary range above represents the University’s good faith estimate at the time of posting

Associate Director-Financial Aid

The Associate Director of Financial Aid plays a key leadership role in supporting the Director with the daily administration and strategic oversight of the Office of Financial Aid. This position helps coordinate and manage all aspects of Title IV program operations, ensuring accurate, compliant, and timely execution of federal, state, and institutional aid programs. The Associate Director contributes to the development, implementation, and continuous improvement of office policies and procedures, ensuring they align with current federal regulations, institutional goals, and best practices in the field of student financial services. A strong emphasis is placed on promoting processes that are efficient, transparent, and centered on enhancing the student experience.

In addition to regulatory and operational responsibilities, the Associate Director provides critical support for financial aid packaging, awarding, and disbursement activities. The role includes monitoring eligibility, reviewing documentation, and ensuring the integrity of aid administration throughout the student lifecycle. The Associate Director also assists with high-level problem solving and serves as a resource to front-line staff, offering guidance, expertise, and hands-on support in areas such as counseling, application processing, verification, and customer service. By supporting staff development and helping maintain a welcoming, student-focused environment, the Associate Director contributes to the overall effectiveness of the office and the success of the students it serves.

DUTIES AND RESPONSIBILITIES:

Administer Title IV program (s) for the University including, but not limited to awarding, verification, disbursement and assisting with reconciliation.
Remain current with and ensure compliance with all Federal Title IV regulations; develop and maintain policies and procedures in addition to editing any required forms and publications.
Stay current with knowledge and use of financial aid software, i.e. PowerFAIDS EDConnect, COD/NSLDS.
Work in collaboration with the Director to prepare for and engage in the annual SFA audit.
Will be required to present within the enrollment management unit as well as key units across campus.
Work to promote academic success, increase retention, decrease time toward graduation, and improve the overall educational experience of students.
Support the development of the whole student by providing excellent customer service and resolution of issues through telephone, email, and preparation of written correspondence for financial aid.
Participate in ongoing professional development along with the encouragement of the growth of colleagues.
Engage in and support the development and administration of Student Financial Services.
Other duties and responsibilities may be assigned in support of the needs of the financial aid office and the students we serve.

Bachelor’s degree required.
Minimum of 3 years of experience working in a financial aid office.
Demonstrated expertise in federal and institutional student financial aid regulations.
Proficiency with financial aid data management systems.
Strong skills in Microsoft Word and Excel.
Excellent communication skills, with a high level of attention to detail.
Strong analytical and problem‑solving abilities.
Experience with PowerFAIDS financial aid management system preferred.
Interest in supporting distance‑learning initiatives and serving a diverse adult learner population.

The hiring salary range for this position is $61,000.00 – $66,000.00. The hiring salary range above represents the University’s good faith estimate at the time of posting.

Director-Financial Aid

The Director of Financial Aid is a leader responsible for the strategic management, regulatory compliance, and operational execution of all federal, state, and institutional student aid programs. As the Director, this individual guides the university’s financial aid philosophy and ensures that aid resources are deployed in a manner that supports access, affordability, student retention, and institutional enrollment objectives.

This role oversees a complex portfolio of responsibilities that span policy interpretation and deployment, process design, systems optimization, staff leadership, student service delivery, and cross‑departmental collaboration. The Director ensures that all Title IV and state regulations are adhered to without exception, serves as the primary point of contact for internal and external auditors, and provides strategic insight to senior leadership regarding the impact of regulatory changes, emerging trends, and institutional risk.

Beyond operational oversight, the Director serves as a strategic partner to Finance, Student Accounts, Admissions, Student Affairs and Academic Affairs, ensuring that financial aid strategy aligns with institutional goals. This includes modeling award strategies, analyzing aid leverage points, communicating complex regulatory changes, and maintaining a comprehensive compliance framework. The Director also plays a central role in maintaining the university’s financial stability by safeguarding Title IV participation, institutional eligibility, and public trust.

Duties and Responsibilities

Administer all Title IV aid programs, including awarding, verification, disbursement, and reconciliation.
Ensure full compliance with federal, state, and institutional financial aid regulations and policies.
Develop, maintain, and update policies, procedures, forms, and publications related to financial aid programs.
Serve as the institution’s subject-matter expert on Title IV regulations, providing guidance across campus.
Oversee all financial aid systems (PowerFAIDS, COD, NSLDS, EDConnect) and lead improvements to system functionality.
Collaborate with IT and campus partners to maintain system integrations, data accuracy, and operational efficiency.
Manage data collection, analysis, and reporting for federal, state, and institutional requirements.
Lead preparation for annual federal/Title IV audits and respond to audit findings or program review actions.
Supervise and develop financial aid staff, fostering professional growth and accountability.
Contribute to strategic planning and process improvement initiatives within Student Financial Services.
Provide leadership on student financial support strategies that promote retention and timely graduation.
Oversee delivery of high-quality customer service to students and families, resolving complex cases and appeals.
Present financial aid information to university stakeholders and represent the institution at professional events.
Collaborate with Enrollment Management, Student Accounts, Registrar, and other partners to support university goals.
Perform other responsibilities as needed to support the mission of the financial aid office and student success.

This position requires a bachelors degree and a minimum of 5 years experience in a financial aid office.
Candidate must demonstrate expertise in student financial aid regulations, financial aid system management, and leadership.
Strong communication skills, attention to detail, and strong problem-solving skills are essential.
The ideal candidate will have experience with PowerFAIDS financial aid management software, and demonstrates an interest in promoting distance learning higher education to a diverse adult student population.

The hiring salary range for this position is $75,000.00 – $85,000.00. The hiring salary range above represents the University’s good faith estimate at the time of posting.

Student Navigator

The Student Navigator plays a pivotal role in our Enrollment Management unit, focusing on delivering exceptional customer service to all university stakeholders. This position requires independent judgment to address student needs effectively.

Responsibilities of the Student Navigator include assisting students with inquiries, verifying eligibility, connecting them with their admissions counselor, guiding them through the application process, and ensuring they remain on track towards degree completion. Thorough training is provided to ensure a seamless experience for students from initial inquiry to graduation and beyond.

Communication with students is facilitated through various channels such as email, text, phone, Zoom, and Microsoft Teams. The primary objective of this role is to support students in their educational journey, promote engagement in academic pursuits, and enhance persistence and retention rates.

Duties and Responsibilities:

Key Responsibilities:

Determine eligibility and collect required documents.
Process a high volume of student applications.
Review scanned documents and troubleshoot technical issues.
Enter data accurately and address inquiries following established procedures.
Ensure applications are complete for transfer credit evaluation.
Collaborate with team members to meet deadlines effectively.
Utilize internal technology platforms for task completion.
Adhere to policies for routing eligibility decisions.

Key Responsibilities for Prospective Students:

Facilitate connections with Admissions Counselors.
Support students throughout the admissions process.
Manage a high volume of inquiries and ensure timely responses.
Evaluate eligibility criteria for admission.
Re-engage with students who have previously withdrawn.
Provide accurate guidance and support for non-matriculated students.

Key Responsibilities for Enrolled Students:

Maintain consistent communication to promote engagement with Academic Advisors.
Encourage registration, persistence, and retention.

Key Responsibilities for Alumni:

Outreach to alumni regarding re-enrollment options.
Provide guidance on re-enrollment process and connect with admissions counselor.
Share resources and engagement activities for alumni.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

An earned associate degree or a minimum of two years of customer service experience.
Excellent interpersonal and customer service skills across diverse audiences.
Strong work ethic and ability to work collaboratively in a team.
Quick mastery of technology and large amounts of information.
Effective communication, listening, judgment, and problem-solving skills.
Ability to prioritize tasks, adapt to challenges, and meet deadlines.
Collaboration with university departments to ensure student satisfaction.
Support in process improvement for enhancing student experience.
Escalation of student and technology issues when necessary.
Knowledge of university policies and procedures.
Demonstrate accountability through responsible actions and punctuality.

The hiring salary range for this position is $38,500.00 – $40,500.00. The hiring salary range above represents the University’s good faith estimate at the time of posting.

Associate Registrar

Join a dedicated and high‑performing Registrar team committed to excellence in academic record stewardship. We are seeking a focused, detail‑oriented Associate Registrar who is eager to enhance operations, support student success, and contribute meaningfully to the institution’s growth. If you are driven by accuracy, service, and continuous improvement, we invite you to apply.

The Associate Registrar reports to the Director of Records Management and supports the operations of the Office of the Registrar by overseeing core academic records functions, ensuring regulatory compliance, maintaining data integrity, and providing high-quality service to students, faculty, and institutional partners. This role serves as a key administrative leader in academic records and academic policy implementation.

Duties and Responsibilities:

Provide training, guidance, and supervision to Records Management staff.
Support performance evaluations, workflow distribution, and professional development.
Oversee the accuracy, maintenance, and security of academic records in the Student Information System (SIS).
Ensure compliance with FERPA and institutional data governance standards.
Monitor and audit data for quality, consistency, and reporting needs.
Provide advanced support for escalated student, faculty, and staff inquiries.
Collaborate with Advising, Admissions, Financial Aid, Student Financial Services, and academic units to resolve complex cases.
Participate in strategic initiatives and cross departmental projects.
Partner with IT and institutional research teams to test system updates, enhancements, and integrations.
Develop documentation, process maps, and job aids for staff.

A bachelor’s degree is required, A master’s degree in Higher Education, Educational Administration, or a related field is strongly preferred
3–5 years of experience in a Registrar’s Office or a relevant academic operations role is required.
Strong knowledge of FERPA, accreditation standards, and academic policies.
Experience with student information systems
Exceptional attention to detail, analytical ability, and problem solving skills.
Excellent communication and customer service skills.
Supervisory experience

The hiring salary range for this position is $60,000.00 – $62,400.00. The hiring salary range above represents the University’s good faith estimate at the time of posting.

Sr Payroll Analyst

The Sr. Payroll Analyst is responsible for the accurate and timely processing of the University’s biweekly payroll, ensuring compliance with federal, state, and local regulations. This role maintains payroll and confidential personnel records, supports process improvements, and serves as a key resource for employees and cross-functional departments. The Sr. Payroll Analyst collaborates with HR and other departments to optimize payroll functions while ensuring efficiency, accuracy, and excellent service delivery.

Duties and Responsibilities:

Process day-to-day payroll updates, including, but not limited to, new deductions, deduction changes, salary adjustments, etc. in preparation for the biweekly payroll for all employees.
Maintain accurate and detailed tracking of all ongoing payroll items, ensuring that items with varying or overlapping end dates are monitored and processed accordingly.
Ensure adherence to all applicable federal, state, and local regulations for all employment classifications, including exempt, non-exempt, and temporary/per-diem employees.
Review and approve employee-initiated changes submitted through HRIS self-service workflows.
Review, follow up on, and audit biweekly timesheets prior to the transfer of data from the timekeeping module to the payroll module; audit transferred data for accuracy.
Work collaboratively with other departments to ensure payments generated by the faculty management system are received and processed accurately; follow up on discrepancies and make manual adjustments as needed.
Conduct regular audits of payroll data, before, during and after payroll processing, to ensure accuracy, compliance, and proper documentation, applying strong analytical skills and attention to detail.
Proactively identify errors, discrepancies, or process gaps, communicate findings to relevant stakeholders, and actively participate in developing and implementing effective solutions.
Execute end-to-end payroll processing on the scheduled payroll completion day.
Ensuring all day-to-day updates are accounted for and making manual adjustments as needed.
Review and import payment data from other systems and verify the final payroll with the payroll and benefits team to ensure accuracy before transmission.
Transmit payroll and collaborate with the Finance team to confirm that all payments are successfully processed and disbursed by the University’s bank.
Prepare and distribute post-payroll reporting to support other cross-functional departments.
Work in conjunction with the HRIS Coordinator to maintain the HRIS system in various areas, including but not limited to:
Processing new hires by transferring data from the onboarding module into the payroll system. Verifying that all information is accurate and complete; following up with appropriate parties to resolve discrepancies and updating the system as needed. Ensuring the correct work location is recorded to determine appropriate state tax withholding requirements. Confirming that required documentation is properly filed and accessible within the employee’s electronic personnel record.
Processing employee terminations by reviewing offboarding documentation, determining the appropriate termination reason, and ensuring compliance with all applicable state regulations.
Maintaining reporting structures, job codes, unit changes, and related data elements.
Assist in developing, implementing and adhering to cross-training initiatives that promote office cohesion and provide reliable backup coverage for essential functions within the HR unit.
Assist in developing, updating, and implementing payroll policies and procedures to align with organizational goals and industry best practices.
Remain current on federal, state, and local payroll regulations, assessing the impact of legislative changes and recommending process or system adjustments as needed.
Collaborate on payroll-related projects, contributing project management, planning, and problem-solving skills to drive efficiency and continuous improvement.
Serve as a primary point of contact for employee payroll inquiries, delivering timely, accurate, and customer-focused support.
Support a collaborative and service-oriented work environment, leveraging strong interpersonal skills to partner effectively with HR colleagues and departments across the university.
Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor’s degree in Business Administration, HR, Accounting, or a related field.
Significant experience as a primary payroll processor, demonstrating comprehensive knowledge of payroll processing principles and practices.
In-depth knowledge of federal, state, and local payroll tax regulations.
Ability to make sound decisions and balance working independently and in a team.
Ability to maintain strict confidentiality and handle sensitive information discreetly.
Excellent written and verbal communication skills.
Ability to adjust and embrace change.
Strong analytical and problem-solving abilities.
Exceptional organizational and time management skills.
Strong attention to detail and commitment to accuracy.
Experience with payroll software, with preference for UKG.
Proficiency in Microsoft Office Suite, with advanced skills in Microsoft Excel.
Preferred Qualifications:
UKG Experience
Process Improvement mindset
The hiring salary range for this position is $65,000.00 – $75,000.00. The hiring salary range above represents the University’s good faith estimate at the time of posting

Outreach and Enrollment Manager

The Community Engagement and Enrollment Manager serves as a key ambassador for Excelsior University, building meaningful relationships with prospective students, community partners, and organizations to generate interest, expand access, and support enrollment growth. This role is responsible for cultivating new leads within assigned audiences and guiding prospective students through the enrollment process to successfully meet institutional enrollment goals. The position reports directly to the Executive Site Director and works in close collaboration with the Director of Admissions to ensure outreach, engagement, and enrollment practices are aligned with institutional standards, performance goals, and continuous improvement efforts. Excelsior University has a long-standing commitment to serving diverse, adult, and nontraditional learners, with a student population that reflects a broad range of backgrounds, experiences, and communities. As such, the Community Engagement and Enrollment Manager thrives in inclusive environments, is deeply committed to educational access and equity, and demonstrates exceptional professionalism and customer service in all interactions.

This position engages prospective students through a variety of outreach methods, including community-based and field recruitment events, individual and group informational meetings, phone and virtual outreach, email communications, and information sessions. The Community Engagement and Enrollment Manager is a self-starter who designs and executes proactive, data-informed outreach strategies across multiple channels, including external events, referral networks, online and print communications, and partnerships with employers, associations, businesses, and community organizations. Under the guidance of the Director of Admissions, The Executive Director of Strategic Partnerships and Alliances, and the Executive Site Director, the role may also support the development of memoranda of understanding (MOUs) with external partners.

The Community Engagement and Enrollment Manager is a fully on-site position and requires flexibility, including daytime, evening, and occasional weekend commitments. Travel is required; a valid driver’s license and access to a reliable vehicle are necessary.

Essential Duties and Responsibilities include the following: Other duties may be assigned

Meeting lead generation, and conversion ratio goals established by the University;
Developing an individual recruitment plan consistent with the assigned audience group and aligned with the University’s Strategic Enrollment Plan for each term as well as participate in the creation of the team recruitment plan under the co-direction of the Executive Site Director and the Director of Admissions;
Identifying resources that optimize the visibility and presence of the University among diverse audiences and communities for recruitment purposes;
Ensuring accuracy in weekly activity reports to include documentation of recruitment/outreach activities, external events, internal information sessions and organized activities at any Excelsior location, and individual/group student appointments;
Providing outstanding customer service to recruit students to the University’s programs;
Developing and maintaining the data in CRM; including leads, prospects through enrollment;
Utilizing data in the CRM to manage individual enrollment workflow throughout the recruitment and enrollment funnel (through registration and add/drop period);
Utilizing phone, email, text and other technology to communicate with prospective students in a timely manner, providing superior student service; and
Attending training sessions to receive updated information about new programs, services, educator licensure requirements, etc.
Creating, organizing, and conducting external recruitment events, information sessions, orientations, registration events and graduation meetings or exceeding the event targets & goals set by the Executive Site Director.
Provide timely feedback (through a systematic and periodic report) to relevant stakeholders regarding challenges faced when selling the university programs and offer suggestions for improvement.

OTHER DUTIES/RESPONSIBILITIES:

Ability to work independently;
Ability to lead recruitment events, information sessions, set appointments and promote the University in a positive manner;
Ability to follow the expectation of treating fellow employees, students and the institution’s guests with civility, and to refrain from activities that disrupt the efficient functioning of the university;
Ability to follow directions and complete tasks accurately as well as accept supervisory input and constructive criticism;
Ability to demonstrate a creative aptitude;
Ability to demonstrate effective communication skills in public, in person, and in writing;
Ability to demonstrate high energy, attention to detail, and the ability to organize effectively;
Must be able to work with individuals from a milieu of backgrounds and culturally competent;
Ability to establish relationships with students and determine the correct program fit for students’ career and personal goals and follow them through the registration process; and
Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Bachelor’s degree (B.A.) from a four-year college or university, or 5-years or more of sales experience.
Strong sales background and people skills preferred, background in customer service, sales, marketing, and higher education are beneficial.
Demonstrated experience working with or ethnically socially diverse audiences or within such communities in their assigned audience group.
Ability to read, analyze and interpret university procedures, general information, educational and professional publications, synodical procedures, and/or governmental regulations
Ability to write reports, correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of staff, faculty, administration, students, families, and/or the general public
Bilingual, fluent in Spanish both written and spoken preferred.
Facility with MS Office Suite, social media and marketing via the Internet as a tool;
Ability to work within a CRM to manage personal goals and outreach to prospective students
Ability to build relationships with students and determine the correct program fit for students’ career and personal goals and follow them through the enrollment process; Experience working with adult population preferred; Professional attire and personal presentation required daily.

The hiring salary range for this position is $68,00.00 – $76,000.00. The hiring salary range above represents the University’s good faith estimate at the time of posting.

Associate Counsel or Assistant Counsel

The Office of General Counsel in the University’s Office of the President seeks a mission-focused, innovative attorney to serve a growing, dynamic institution. The successful candidate has relevant experience in higher education law, specifically transactional experience, and is motivated by serving an institution that helps students change their lives.

The successful candidate will believe deeply in the transformative promise of education for members of the community, especially for the primarily adult and non-traditional student body served by Excelsior. They will be diligent and zealous in advocating for the University to empower clients and colleagues to meet that mission. At the same time, the successful candidate is deeply collegial, speaking and acting respectfully to colleagues and partners at every level. They are collaborative and like listening and learning. They are thorough and come to meetings and negotiations prepared but are flexible to try to find a solution where all parties can meet their goals. The successful candidate leads with humor and is an active participant in the life of the University (which includes many opportunities for food and fun).

This position will take a leading role in negotiating and reviewing hundreds of standard and several complex transactions each year, while looking for efficiencies and teachable moments for clients. Ultimately, the goal is to make the contracting process continually more efficient so that clients can spend more time on their primary roles and less time involved in the contract process for their needs. The position may include supervision of outside counsel on specific projects. In addition to transactional work as a primary focus, the position will include generalist work representing a robust and growing University, which can include employment, student affairs, policy and compliance, academic matters, real estate, and intellectual property, among others.

This position is based in the Albany, New York area (in certain cases, a candidate from outside Albany may be appropriate but they will have to be able to travel to Albany weekly). The Office of General Counsel operates on a hybrid schedule with Tuesday, Wednesday (and very occasionally Thursday) in the office (7 Columbia Circle, Albany, NY) in Albany and other days remote. The University provides equipment as well as a cell phone stipend. The successful candidate is a self-starter, able to work independently and manage a calendar and workload, generally using hybrid days for deep work, but is a team player and engaged colleague active in meetings in the middle of the week. The candidate will serve as a trusted advisor to the General Counsel and will be called upon for their insights and opinions on varied issues. The successful candidate will be encouraged to research, write, and speak, where appropriate, on issues of interest to them that can be helpful to the higher education legal community as well as the University and its peers. Occasional travel to client meetings and relevant conferences.

Essential Duties and Responsibilities include the following:

The Associate/Assistant Counsel will be responsible for:

Reviewing, drafting, researching, and negotiating University contracts.
Identifying legal risks related to University contracts, and coordinating with the Office of Risk Management on mitigation strategies.
Performing legal research in support of University initiatives in subject areas such as higher education law, intellectual property law, and labor and employment law.
Providing legal advice and counsel to University staff and leadership. Identifying legal/compliance issues affecting the University and developing appropriate solutions.
Drafting and revising University policies.
Representing the Office of General Counsel on relevant University-wide Councils.
Assisting the General Counsel with preparation for quarterly Board of Trustees’ meetings (legal research, by-laws interpretation, etc.).
Working with outside counsel on transactions, litigation and other matters.
Providing staff training on legal issues.
Keeping current regarding legislative and regulatory issues of importance to the University.
Monitoring the University’s complaint reporting and case management system.
Other duties, as assigned.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Accommodations may be made to enable individuals with disabilities to perform essential functions.

Excellent legal research and analytical skills
Strong interpersonal, verbal, and written communication skills
Professional and pleasant interaction with internal and external constituencies, including under stressful conditions
Well-developed problem-solving, judgment and critical-thinking skills.
The ability to work independently and play different roles on a team
Tact when dealing appropriately with confidential situations and information
Excellent prioritization and organizational skills
High degree of accuracy and attention to detail
Ability to meet deadlines and multitask in a busy office
Willing and able to work flexible hours
Passion for the promise of higher education and the role it can play in improving lives of our students and members of our community

SPECIAL QUALIFICATIONS

Must be an attorney admitted to the New York State Bar (or able to be admitted within nine months of appointment), with a minimum of one year of experience in legal practice (which may include a higher education legal fellowship) for Assistant Counsel and four years of experience in legal practice for Associate Counsel

EDUCATION and/or EXPERIENCE

Juris Doctor degree from an American Bar Association accredited law school. Strong academic background. Journal and/or moot court/mock trial membership a plus.
Professional experience in higher education policy and/or contract law preferred; labor and employment, student affairs, compliance, intellectual property, and real estate experience a plus.

The University notes that some people will read the position description and not apply because they do not meet one or several of the criteria. No one meets every single criterion of a position description, and we strongly encourage you to apply.

The hiring salary range for this position is $95,000.00 – $120,000.00. The hiring salary range above represents the University’s good faith estimate at the time of posting

Student Accounts Manager Fielding

The Student Accounts Manager plays a pivotal role within Fielding University, which has an active partnership with Excelsior University. The position will oversee all financial operations related to Fielding student accounts and work as a liaison between Fielding internal student account operations and Excelsior. By being responsible for managing billing, payments, and collections, the Fielding Student accounts Manager ensures accuracy, compliance with regulatory requirements, and delivers exceptional service to our students and their families. This position is essential to maintaining the financial health of the institution, supporting strategic initiatives. And aligning financial policies with our overarching mission.

In addition to ensuring the continued execution of all core functions of the base business, this role is also expected to actively facilitate and support communication and processes between Fielding and Excelsior – helping align processes, systems, policies, and service models. The Student Accounts Manager will collaborate closely with interinstitutional stakeholders across both organizations to promote consistency, streamline operations, and support a smooth, student‑centered transition.

The Student Accounts Manager reports to the Executive Director of Student Financial Services at Excelsior and works collaboratively with departments across both institutions to resolve account issues promptly and enhance the overall student experience. With a focus on efficiency and transparency, the Student Accounts Manager also prepares financial reports, analyzes trends, and implements system enhancements to optimize operations in support of institutional goals.

We believe work should fit your life, not the other way around. This role is remote, giving you the flexibility to work from home and focus on meaningful work while balancing your personal priorities. Core hours are 8:30 AM–5:00 PM, including a 1-hour lunch, for a 37.5-hour workweek.

Essential Duties and Responsibilities include the following: Other duties may be assigned

Financial Management

Management of student billing and accounts receivable processes, including those impacted by system or process integration.
Ensure accurate and timely posting of student payments, charges and adjustments
Coordinate billing for tuition, fees and other charges
Monitor student accounts for delinquencies and initiate collection actions when necessary
Process refunds and adjustments accurately and promptly

Student Service

Provide excellent service to students and families regarding billing inquiries, payments plans, and account disputes
Ensure that all student account processes reflect a student-centered philosophy, emphasizing clarity, fairness, and accessibility
Collaborate with other departments such as admissions, financial aid, and academic offices, and support coordination needed for interinstitutional programs or shared systems – to resolve student account issues

Reporting and Compliance

Prepare and analyze financial reports related to student accounts, aging, and collections
Ensure compliance with institutional policies, as well as federal and state regulations regarding student financial transactions
Stay informed about industry trends and best practices in student financial services, including developments related to integration and interinstitutional collaboration

Training and Development

Train and support staff in student account procedures and customer service best practices, including those resulting from new integrations or cross-institution processes.
Participate in trainings, professional development and conferences

Policy Development and Implementation

Develop, implement, and enforce financial policies and procedures, ensuring they align with any institutional or interinstitutional integration efforts.
Ensure adherence to internal controls and audit requirements

Supervision and Leadership

Supervise and manage the student accounting department staff, providing guidance and support
Conduct performance evaluations and professional development for team members
Collaborate with other departments to support institutional goals and initiatives, including those related to interinstitutional change.

Strategic Planning

Contribute to the development and implementation of strategic initiatives related to financial services and student accounts
Analyze financial data and trends to provide insights for decision-making and resource allocation
Partner with executive leadership to align financial policies and procedures with interinstitutional goals and objectives, particularly during periods of integration or operational

Qualifications

Bachelor’s degree
5 years of experience in higher education with 2 years in a supervisory role, preferably with experience in accounts receivable, billing, collections and other Bursar-related functions
Strong understanding of and experience with financial and student information/accounts systems
Strong knowledge of accounting principles, and regulatory requirements, including those related to collections
Working knowledge of Federal regulations, including Title IV and FERPA rules
Excellent analytical and problem-solving skills with attention to detail
Outstanding interpersonal and communication skills, with the ability to interact effectively with diverse stakeholders
Proficiency in Microsoft Office Suite

The hiring salary range for this position is $68,500.00 – $73,000.00. The hiring salary range above represents the University’s good faith estimate at the time of posting.

Frequently Asked Questions