Tech Support available 24 hours a day, every day.

Ways to Request Help

Web: Technical Support Request Form
Email: TechSupport@excelsior.edu
Toll-free: 877-842-8324
Phone: 518-464-8502

Please include the following information when asking for help:  

• Your full name
• Student ID and/or the last 4 digits of your Social Security number
• Your date of birth
• Your current address
• A detailed description of the problem you are encountering
• Any error messages you are receiving

For help with CD-ROM courses, please refer to the For Help email address located on the front of your CD-ROM