Student Support Team

Our team is here to assist with your course-related needs, offering a comprehensive support system designed to help students throughout their educational journey.

Hours: 8:30 a.m. to 5 p.m. EST, Monday through Friday.
Email: studentsupport@excelsior.edu
Phone: 877-852-5692

For help with the following please email studentsupport@excelsior.edu:

  • Questions about appeals to policies and exceptions to procedures.
  • Textbook questions including access codes.
  • ATI questions/concerns.
  • Technical issues within Canvas.
  • Assistance with course navigation.

By logging into MyExcelsior and navigating to Help & Support → Student Support Resources, you can access and complete forms for the following:

  • Academic Appeal
  • Request for a Letter of Recommendation
  • Request a Syllabus
  • Course Accommodations for Students with Disabilities
  • Course/Instructor Concerns

For additional information, please refer to our policies and courses and registration pages.