Executive Director-Student Financial Services & One Stop
Excelsior College, a regionally accredited, online private not-for-profit institution of higher learning is seeking dynamic applicants for the position of Executive Director – Student Financial Services and One Stop, in the Enrollment Management and Student Experience unit.
The Executive Director of Student Financial Services & One Stop reports to the Vice Provost of Enrollment Management and Student Experience (EM&SE) and is part of the senior leadership team of the EM&SE unit. This individual directs all areas of financial aid administration and compliance, and One Stop services at the institution, including student facing call center and financial assistance counseling. The Executive Director will support the overall mission of the institution and work collaboratively across units to achieve unit, departmental, and institutional goals through data driven decisions.
DUTIES AND RESPONSIBILITIES
Direct the day-to-day operations of the Student Financial Services (SFS) and One Stop offices which includes the supervision of student support (call center), financial aid staff, and the administration of Federal, State, private & institutional scholarships, & private educational loans programs. Responsible for:
– Administration of Federal Student Aid (FSA) programs, counseling of students, federal aid need analysis, satisfactory academic progress, and processing of financial aid applications for all academic programs
– Financial aid packaging, origination, initiation of disbursements and monthly reconciliation with the fiscal office. The NYS aid programs including the certification of the Tuition Assistance Program (TAP) and Aid to Part-Time Study (APTS) ensuring compliance with these programs.
– Independent audits for the annual FSA A133, including preparation and communication with auditors and the U.S. DOE.
Develop and manage key performance indicators to make data driven decisions about the SFS and One Stop (call center) offices activities toward superior student support experience.
Work in collaboration with the Vice Provost to establish the implement procedures needed to streamline processes to ensure compliance, efficiencies, student’s success, retention, satisfaction, and persistence.
Promote increases in enrollment and course registration and improve the overall experience of students through implementation of effective SFS and One Stop service best practices.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires a bachelor’s degree and a minimum of eight years’ experience in a financial aid office, including at the leadership level.
The ideal candidate will have experience with Power FAIDS financial aid management system and demonstrate an interest in promoting distance learning higher education to a diverse adult student population.
Candidate must demonstrate expertise in Title IV, Federal Student Aid regulations, financial aid software, and call center best practices
Proficiency with Microsoft Word & Excel.