Consumer Complaint Process

As an accredited institution, Excelsior College adheres to ethical standards and our stated policies in the delivery of our programs and services. Students are encouraged to become familiar with the College’s policies and procedures which can be found in the Student Policy Handbook and/or in specific School catalogs. These publications outline the means by which students may request permitted exemptions from these policies and the ways in which administrative and academic decisions may be appealed.

In the event that students believe they have been unfairly treated or have issues with the College that cannot be resolved by the methods outlined in the College’s publications, including this Web site, they have the right to contact our accrediting agencies and/or various state and other governmental agencies (see below).

Excelsior College is currently working cooperatively with the higher education authorities in all 50 states and other U.S. jurisdictions to ensure compliance with any authorization requirements. Excelsior will continue to monitor developments in the laws of these jurisdictions in which it enrolls students and, if authorization or licensure is or becomes necessary, will obtain such additional approvals.

Below is contact information for all 50 states, the District of Columbia, and U.S territories and should not be construed as a complete list of states/agencies regulating Excelsior College. Through the relevant agencies or Attorneys General Offices, complaints can be accepted regardless of whether Excelsior College is required to be registered in that jurisdiction. Excelsior College has made a reasonable effort to ensure that this list is accurate.  However, if you have any questions or encounter any problems contacting the appropriate agency, please call the College’s Office of State Relations at 518-608-8162 for assistance.


Alabama Commission on Higher Education
P. O. Box 302000
Montgomery, AL 36130-2000
Compliance with State Authorization Provisions of the Higher Education Act of 1965 as Amended

Alabama Community College System
P.O. Box 302130
Montgomery, AL 36130-2130


Alaska Commission on Postsecondary Education
PO Box 110505
Juneau, AK 99811-0505
Consumer Protection and Student Complaints


Arizona State Board for Private Postsecondary Education
1740 W. Adams
Suite 3008
Phoenix, AZ 85007
Student Complaint Procedure


Arkansas Higher Education Coordinating Board
Arkansas Department of Higher Education
423 Main Street, Suite 400
Little Rock, AR 72201
Grievance Form


California Department of Consumer Affairs
1625 N. Market Blvd.
Sacramento, CA 95834
General Online Complaint Form
Complaint Form (PDF)


Colorado Department of Higher Education
1560 Broadway, Suite 1600
Denver, Colorado 80202
Colorado Department of Higher Education Complaint Policy
Complaint Procedures


Connecticut Office of Higher Education
450 Columbus Boulevard, Suite 510
Hartford, CT 06103-1841
Office of Higher Education


Delaware Higher Education Office
John G. Townsend Building Suite 2
Dover, DE 19901

District of Columbia

District of Columbia Office of the State Superintendent of Education
Higher Education Licensure Commission
1050 First Street, NE
Second Floor
Washington, DC 20002
Complaint Form


Florida Commission for Independent Education
325 W. Gaines Street
Suite 1414
Tallahassee, FL 32399-0400
File a Complaint


Georgia Nonpublic Postsecondary Education Commission
2082 E Exchange Pl. #220
Tucker, GA 30084-5334
Authorized School Complaint Procedure
Authorized School Complaint Procedure Law
Complaint Form


Hawaii Postsecondary Education Authorization Program
P.O. Box 541
Honolulu, Hawaii  96809
Student Complaint Process


Idaho State Board of Education
Attn: State Coordinator for Private Colleges and Proprietary Schools
650 West State Street
P.O. Box 83720
Boise, ID 83720-0037
Student Complaint Procedures


Illinois Board of Higher Education
Richard Tapia, Associate Director for Diversity and Outreach
1 North Old State Capitol Plaza
Suite 333
Springfield, IL 62701
Institutional Complaint Hotline: 217-557-7359
Institutional Complaint System


Indiana Commission for Higher Education
101 West Ohio Street, Suite 300
Indianapolis IN 46204
Student Complaints
Record of Complaint Form


Iowa Student Aid Commission
430 East Grand Avenue
3rd Floor
Des Moines, IA 50309
Student Complaint Form


Kansas Board of Regents
Jennifer Armour, Private Postsecondary Business Analyst
1000 SW Jackson Street
Suite 520
Topeka, KS 66612-1368
Complaint Procedure


Kentucky Council on Postsecondary Education
1024 Capital Center Dr #320
Frankfort, KY 40601-7512
How to File a Complaint


Louisiana Attorney General Office
Consumer Protection Section
P.O. Box 94005
Baton Rouge, LA 70804
800-351-4889 or 225-326-6465
Consumer Complaint Form

Louisiana Board of Regents
Attn: Nancy Beall or Dr. Larry Trembly
P.O. Box 3677
Baton Rouge, LA 70821-3677
Student Complaints


Maine Department of Education
Anita Bernhardt – Complaints
23 State House Station
Augusta, ME 04333-0023

Maine Attorney General
Consumer Protection Division
6 State House Station
Augusta, ME 04333
Complaint Form


Maryland Higher Education Commission
6 North Liberty Street, 10th Floor
Baltimore, MD 21201
Student Complaint Process


Massachusetts Board of Higher Education
One Ashburton Place
Room 1401
Boston, MA 02108
Student Complaint Process


Michigan Department of Licensing and Regulatory Affairs
Bureau of Commercial Services, Licensing Division

Schools and Licensing Section
P.O. Box 30018
Lansing, MI 48909
Online School Complaint Form


Minnesota Office of Higher Education
1450 Energy Park Drive, Suite 350
St. Paul, MN 55108-5227
Complaints About Private Colleges and Career Schools


Mississippi Commission on College Accreditation
3825 Ridgewood Road
Jackson, MS 39211-6453
Student Complaint Information Sheet


Missouri Department of Higher Education
205 Jefferson Street
P.O. Box 1469
Jefferson City, MO 65102-1469
Policy on Complaint Resolution


Montana Board of Regents
Office of Commissioner of Higher Education
Montana University System
560 North Park Avenue
Helena, MT 59620-3201


Nebraska Coordinating Commission for Postsecondary Education
P.O. Box 95005
Lincoln, NE 68509-5005
Student Complaints Against Postsecondary Institutions


Nevada Commission on Postsecondary Education
8778 S Maryland Parkway, Suite 115
Las Vegas, Nevada  89123
Student Complaints Website

New Hampshire

New Hampshire Department of Education
Janet Fiderio
101 Pleasant Street
Concord, NH 03301-8531
Complaint Resolution Procedures

New Jersey

New Jersey Higher Education
PO Box 542
Trenton, NJ 08625
OSHE Complaint Instructions

New Mexico

New Mexico Higher Education Department
2048 Galisteo
Santa Fe, NM 87505
HED Student Complaint Form

New York

New York Office of College and University Evaluation
New York State Education Department
5 North Mezzanine
Albany, NY  12234
Information for Complaints – Filing a Complaint About a College or University

North Carolina

North Carolina Postsecondary Education Complaints
c/o Assistant Director of Licensure
University of North Carolina General Administration
910 Raleigh Road
Chapel Hill, NC 27515
Student Complaint Policy
Student Complaint Form

North Dakota

North Dakota University System
Dr. Richard Rothaus, Vice Chancellor of Academic and Student Affairs
600 E Boulevard Ave., Dept. 215
Bismarck, ND 58505-0230
Web page


Ohio Department of Higher Education
25 South Front Street
Columbus, OH 43215-4183
Student Complaints


Oklahoma State Regents for Higher Education
655 Research Parkway
Suite 200
Oklahoma City, OK 73104
Student Complaints Website


Oregon Higher Education Coordinating Commission
Office of Degree Authorization
775 Court Street NE
Salem, OR  97301
File a Complaint Process


Pennsylvania Department of Education
333 Market Street
Harrisburg, PA 17126-0333
Student Complaint Form

Puerto Rico

Puerto Rico Council on Higher Education
PO Box 1900
San Juan, PR 00910-1900

Rhode Island

Rhode Island Office of the Postsecondary Commissioner 
560 Jefferson Boulevard
Warwick, RI 02886
Student Complaint Process

South Carolina

South Carolina Commission on Higher Education
1122 Lady St., Suite 300
Columbia, SC 29201
Student Complaint Form

South Dakota

South Dakota Office of Attorney General
Division of Consumer Protection
1302 E Hwy 14 Suite 3
Pierre SD 57501-8053
Consumer Complaint Form


Tennessee Higher Education Commission
404 James Robertson Parkway
Suite 1900
Nashville, TN 37243
Complaint Form


Texas Higher Education Coordinating Board
1200 E. Anderson Lane
Austin, Texas 78752
Student Complaint Website


Utah Division of Consumer Protection
160 East 300 South
Salt Lake City, Utah 84111
Consumer Protection Complaints


Vermont Agency of Education
State Board of Education
120 State Street
Montpelier, VT 05620-2501
Complaint Resolution of Postsecondary Schools

Virgin Islands

Government of the United States Virgin Islands
Department of Education
Office of the Commissioner
1834 Kongens Gade
St. Thomas, VI 00802


State Council of Higher Education for Virginia
101 N. 14TH St.
James Monroe Building
Richmond, VA 23219
Student Complaints


Washington Student Achievement Council
917 Lakeridge Way
PO Box 43430
Olympia, WA 98504-3430
Protecting Education Consumers

West Virginia

West Virginia Higher Education Policy Commission
1018 Kanawha Blvd E., Ste 700
Charleston WV  25301-2800
Student Complaint Process


Wisconsin Educational Approval Board
P.O. Box 8366
Madison, WI 53708-8366
Student Complaints


Wyoming Department of Education
2300 Capitol Avenue
Hathaway Building, 2nd Floor
Cheyenne, WY 82002-0050
Private School Licensing