Consumer Complaint Process

Consumer Complaint Process

As an accredited institution, Excelsior University adheres to ethical standards and our stated policies in the delivery of our programs and services. Students are encouraged to become familiar with Excelsior's policies and procedures which can be found in the Student Policy Handbook and/or in specific School catalogs. These publications outline the means by which students may request permitted exemptions from these policies and the ways in which administrative and academic decisions may be appealed. In the event that students believe they have been unfairly treated or have issues with Excelsior that cannot be resolved by the methods outlined in Excelsior's publications, including this Web site, they have the right to contact our accrediting agencies and/or various state and other governmental agencies. Below is contact information for all 50 states, the District of Columbia, and U.S territories and should not be construed as a complete list of states/agencies regulating Excelsior University. Through the relevant agencies or Attorneys General Offices, complaints can be accepted regardless of whether Excelsior University is required to be registered in that jurisdiction. Excelsior University has made a reasonable effort to ensure that this list is accurate.  However, if you have any questions or encounter any problems contacting the appropriate agency, please call Excelsior's Office of State Relations at 518-608-8162 for assistance.

Alabama

Alabama Commission on Higher Education P. O. Box 302000 Montgomery, AL 36130-2000 Compliance with State Authorization Provisions of the Higher Education Act of 1965 as Amended Alabama Community College System P.O. Box 302130 Montgomery, AL 36130-2130 Complaints

Alaska

Alaska Commission on Postsecondary Education PO Box 110505 Juneau, AK 99811-0505 Email: EED.ACPE-IA@alaska.gov Consumer Protection and Student Complaints

Arizona

Arizona State Board for Private Postsecondary Education 1740 W. Adams Suite 3008 Phoenix, AZ 85007 Student Complaint Procedure

Arkansas

Arkansas Higher Education Coordinating Board Arkansas Department of Higher Education 101 E. Capitol Avenue, Suite 300 Little Rock, AR 72201 Email: ADHE_Info@adhe.edu Grievance Form

California

California Bureau for Private Postsecondary Education (BPPE) PO Box 980818 W. Sacramento, CA 95798-0818 916-574-8900 or 888-370-7589 Complaint Form (PDF)

Colorado

Colorado Department of Higher Education 1600 Broadway, Suite 2200 Denver, Colorado 80202 Complaint Procedures

Connecticut

Connecticut Office of Higher Education 450 Columbus Boulevard, Suite 707 Hartford, CT 06103-1841 860-947-1800 Email: edinfo@ctdhe.org Office of Higher Education

Delaware

Delaware Higher Education Office John G. Townsend Building 401 Federal Street, Suite 2 Dover, DE 19901 Email: dheo@doe.k12.de.us

District of Columbia

District of Columbia Office of the State Superintendent of Education Higher Education Licensure Commission 1050 First Street, NE Second Floor Washington, DC 20002 Complaint Form

Florida

Florida Commission for Independent Education 325 W. Gaines Street Suite 1414 Tallahassee, FL 32399-0400 File a Complaint

Georgia

Georgia Nonpublic Postsecondary Education Commission 2082 E Exchange Pl. #220 Tucker, GA 30084-5334 Authorized School Complaint Procedure Authorized School Complaint Procedure Law Complaint Form

Hawaii

Hawaii Postsecondary Education Authorization Program P.O. Box 541 Honolulu, Hawaii  96809 Email: hpeap@dcca.hawaii.gov Student Complaint Process

Idaho

Idaho State Board of Education Attn: Tamara Baysinger, State Authorization Program Manager 650 West State Street, 3rd Floor P.O. Box 83720 Boise, ID 83720-0037 Student Complaint Procedures

Illinois

Illinois Board of Higher Education 1 North Old State Capitol Plaza Suite 333 Springfield, IL 62701 Email:  complaints@ibhe.org Institutional Complaint Hotline: 217-557-7359 Institutional Complaint System

Indiana

Indiana Commission for Higher Education 101 West Ohio Street, Suite 300 Indianapolis IN 46204 Student Complaints

Iowa

Iowa Student Aid Commission 475 SW Fifth Street, Suite D Des Moines, IA 50309 Email: info@iowacollegeaid.gov Student Complaint Form

Kansas

Kansas Board of Regents Jennifer Armour, Private Postsecondary Business Analyst 1000 SW Jackson Street Suite 520 Topeka, KS 66612-1368 785-430-4288 Email: jarmour@ksbor.org Complaint Procedure

Kentucky

Kentucky Council on Postsecondary Education 100 Airport Road, Third Floor Frankfort, KY 40601-7512 Email: cpeconsumercomplaint@ky.gov How to File a Complaint

Louisiana

Louisiana Attorney General Office Consumer Protection Section P.O. Box 94005 Baton Rouge, LA 70804 Email: ConsumerInfo@ag.state.la.us 800-351-4889 or 225-326-6465 Consumer Complaint Form Louisiana Board of Regents P.O. Box 3677 Baton Rouge, LA 70821-3677 Student Complaints

Maine

Maine Department of Education 23 State House Station Augusta, ME 04333-0023 Student Complaints Maine Attorney General Consumer Protection Division 6 State House Station Augusta, ME 04333 Complaint Form

Maryland

Maryland Higher Education Commission 6 North Liberty Street, 10th Floor Baltimore, MD 21201 410-767-3388 Student Complaint Process

Massachusetts

Massachusetts Board of Higher Education One Ashburton Place Room 1401 Boston, MA 02108 Student Complaint Process

Michigan

Michigan Department of Licensing and Regulatory Affairs Bureau of Commercial Services, Licensing Division Schools and Licensing Section P.O. Box 30018 Lansing, MI 48909 Online School Complaint Form

Minnesota

Minnesota Office of Higher Education 1450 Energy Park Drive, Suite 350 St. Paul, MN 55108-5227 Complaints About Private Colleges and Career Schools

Mississippi

Mississippi Commission on College Accreditation 3825 Ridgewood Road Jackson, MS 39211-6453 Student Complaint Information Sheet

Missouri

Missouri Department of Higher Education P.O. Box 1469 Jefferson City, MO 65102-1469 Email: info@dhe.mo.gov Policy on Complaint Resolution

Montana

Montana Board of Regents Office of Commissioner of Higher Education Montana University System 560 North Park Avenue P.O. Box 203201 Helena, MT 59620-3201 Complaint Process

Nebraska

Nebraska Coordinating Commission for Postsecondary Education P.O. Box 95005 Lincoln, NE 68509-5005 Student Complaints Against Postsecondary Institutions

Nevada

Nevada Commission on Postsecondary Education 2800 E. St. Louis Avenue Las Vegas, NV 89104 Email: mjwu@detr.nv.gov Student Complaints Website

New Hampshire

New Hampshire Department of Education Laura A. Stoneking, Administrator 101 Pleasant Street Concord, NH 03301-8531 603-271-2695 Email: Laura.A.Stoneking@doe.nh.gov Complaint Resolution Procedures

New Jersey

New Jersey Higher Education PO Box 542 Trenton, NJ 08625 Email: njhe@oshe.nj.gov OSHE Complaint Instructions

New Mexico

New Mexico Higher Education Department 2044 Galisteo Street, Suite 4 Santa Fe, NM 87505 HED Student Complaint Form

New York

New York Office of College and University Evaluation New York State Education Building 89 Washington Avenue Albany, NY 12234 Email: ocueinfo@mail.nysed.gov Information for Complaints - Filing a Complaint About a College or University

North Carolina

North Carolina Postsecondary Education Complaints c/o Assistant Director of Licensure University of North Carolina General Administration 910 Raleigh Road Chapel Hill, NC 27515 919-962-4550 Email: studentcomplaint@northcarolina.edu Student Complaint Policy Student Complaint Form

North Dakota

North Dakota University System Claire Gunwall, Director of Academic Affairs and Workforce Innovation 600 E Boulevard Ave., Dept. 215 Bismarck, ND 58505-0230 Email: stateauth@ndus.edu 701-328-4140 Complaint Process

Ohio

Ohio Department of Higher Education 25 South Front Street Columbus, OH 43215-4183 Student Complaints

Oklahoma

Oklahoma State Regents for Higher Education 655 Research Parkway Suite 200 Oklahoma City, OK 73104 Student Complaints Website

Oregon

Oregon Higher Education Coordinating Commission Office of Degree Authorization 3225 25th Street SE Salem, Oregon 97302 File a Complaint Process

Pennsylvania

Pennsylvania Department of Education 333 Market Street Harrisburg, PA 17126-0333 Student Complaint Form

Puerto Rico

Puerto Rico Council on Higher Education PO Box 19900 San Juan, PR 00910-1900 Complaint Information Page

Rhode Island

Rhode Island Office of the Postsecondary Commissioner  560 Jefferson Boulevard, Suite 200 Warwick, RI 02886 Student Complaint Process

South Carolina

South Carolina Commission on Higher Education 1122 Lady St., Suite 300 Columbia, SC 29201 803-737-2260 Student Complaint Form

South Dakota

South Dakota Office of Attorney General Division of Consumer Protection 1302 E Hwy 14 Suite 3 Pierre SD 57501-8053 Consumer Complaint Form

Tennessee

Tennessee Higher Education Commission 312 Rosa L. Parks Avenue, 9th Floor Nashville, TN 37243 Complaint Form

Texas

Texas Higher Education Coordinating Board 1200 E. Anderson Lane Austin, Texas 78752 Student Complaint Website

Utah

Utah Division of Consumer Protection 160 East 300 South Salt Lake City, Utah 84111 Email: consumerprotection@utah.gov Consumer Protection Complaints

Vermont

Vermont Agency of Education Secretary Daniel M. French 1 National Life Drive, Davis 5 Montpelier, VT 05620-2501 Email: AOE.EdInfo@state.vt.us Complaint Resolution of Postsecondary Schools

Virgin Islands

Government of the United States Virgin Islands Department of Education Office of the Commissioner 1834 Kongens Gade St. Thomas, VI 00802

Virginia

State Council of Higher Education for Virginia 101 N. 14TH St. James Monroe Building Richmond, VA 23219 Student Complaints

Washington

Washington Student Achievement Council 917 Lakeridge Way PO Box 43430 Olympia, WA 98504-3430 Email: complaints@wsac.wa.gov Protecting Education Consumers

West Virginia

West Virginia Higher Education Policy Commission 1018 Kanawha Blvd E., Ste 700 Charleston WV  25301-2800 Student Complaint Process

Wisconsin

Wisconsin Educational Approval Board P.O. Box 8366 Madison, WI 53708-8366 Email: dspseap@wisconsin.gov Student Complaints

Wyoming

Wyoming Department of Education 122 West 25th Street, Suite E200 Cheyenne, WY 82002 Private School Licensing