The Systems Administrator (Sys Admin) will configure, manage, upgrade, and troubleshoot mission-critical Windows and Red Hat servers, Azure, and AWS. The incumbent will participate in team management of the availability, stability, reliability and performance of the campus-wide server and network infrastructure. This Sys Admin is expected to participate in IT planning, systems, and end-user support, and other campus technology mechanisms as assigned. A strong collaborator as well as an independent contributor, the Sys Admin will communicate effectively with teammates and demonstrate the capability to do independent research and problem-solving.

ESSENTIAL DUTIES AND RESPONSIBILITIES, including but not limited to:
Function # 1 Systems Administration Frequency: D  40% of Total Time Duties:

1. Manage and maintain all servers associated with the enterprise Active Directory environment as well as other Windows Servers within a virtual server environment
2. Manage a diverse array of Windows, Red Hat, and application servers in cloud environments
3. Perform server administration tasks, e.g., manage the permissions and structure of our user/group file permissions and group policies
4. Manage all server certificates and the permissions and structure of Fielding network shares solutions
5. Assist in the management of applications as necessary to support authentication and authorization
6. Assist in the management of student and employee 365 accounts
7. Perform audits on access to ensure security levels are met
8. May be required to go on-site as needed

Function #2 Active Directory Management Frequency: D  30% of total time Duties:

1. Manage Fielding AD and Azure AD environment, including policies, schema management, groups and permissions
2. Propose, implement, and maintain a robust set of security practices across all services and systems
3. Contribute toward the formation of AD hardening; monitor systems for risks or security breaches and continuously improve our security posture
4. Document and follow Change Management best practices

Function #3 Customer service, process improvement, and automation Frequency: D  30% of Total Time Duties:

1. Collaborate with colleagues across departments to deliver excellent customer service by building relationships, answering questions, and troubleshooting and resolving issues
2. Resolve Help Desk Tickets in a timely manner.
3. Partner with cross-functional teams on a regular basis to solve problems, identify areas for improvement, and implement changes effectively
4. Maintain employee confidence by keeping information confidential
5. Stay up to date with current best practices by reading relevant literature and attending conferences/workshops
6. Work with the supervisor and assigned personnel across other University departments on special projects as needed

QUALIFICATIONS To perform this job successfully, an individual must be able and willing to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor’s degree in an IT-related field
• At minimum 3 years’ experience in systems administration of Active Directory, Red Hat, Azure Global Administrator, AWS, and Windows servers on a large network; or an equivalent combination of education/experience.
• Extensive knowledge of Active Directory (AD):
  • Permissions, group policies and LDAP schema
  • AD Azure management

• Single Sign-On (ADFS, SAML20)
• PowerShell (to manipulate AD attributes, etc.)
• Windows systems administration knowledge:

1. • Installations, Upgrades, Patching, Configurations, and Troubleshooting as it pertains to both workstations and servers
   • Monitoring performance
   • Migration of servers to the cloud (Azure and AWS)

• Knowledge of AWS:

1. 1. • Create new EC2s
      • Cloning, monitoring, and troubleshooting

• Backups and recovery in accordance with Disaster Recovery
• Knowledge of M365 and Exchange administration

1. • Email setup and configuration
   • Spam and phishing configuration and monitoring

• Troubleshoot and trace emails
• Monitor alerts

• • MS Admin
  • 365
  • Exchange Online (groups, dynamic distribution lists, etc.)
• Intune and Cloud PC provisioning
  • Teams, Teams Phone, and Teams Policies
  • Licensing and assigning licenses.
  • Effective verbal and written communication skills
  • Proficient in learning and application of new technology and protocols
  • Ability to work effectively under pressure and meet deadlines
  • Ability to analyse problems, identify solutions, and take appropriate actions to resolve problems
  • Discretion in handling sensitive information and ability to maintain confidential information
  • Ability to handle stressful situations in a courteous and professional manner
  • Ability to work independently, prioritize, follow multiple projects and tasks through to completion, with close attention to detail while contributing to a positive team environment
• Ability to work effectively both as a team player and leader with individuals at all levels of the organization
• Skilled in learning and understanding university operations and university computer systems
• Available to work flexible daily work hours and occasional evenings and weekends when needed

Preferred Qualifications: 

• Windows Certifications preferred
• Azure Global Administrator preferred
• AWS Certifications preferred
• Knowledge of Ellucian Colleague helpful
• Santa Barbara, CA area preferred

The hiring salary range for this position is $80,000.00 - $90,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting