Assistance to Students in Disaster and Emergency Areas
Major Disasters and Emergencies within the United States
In the event of a major disaster or emergency that is natural or human-made, Excelsior College will use reasonable and humane judgment to assist those students who have been impacted.
This policy applies to Excelsior College students who reside or are located within areas in the United States that are declared major disaster or emergency areas as defined by the Federal Emergency Management Agency (FEMA) of the U.S. Department of Homeland Security. A “major disaster or emergency” is defined by FEMA as:
Major disaster: Any natural catastrophe (including any hurricane, tornado, storm, high water, wind-driven water, tidal wave, tsunami, earthquake, volcanic eruption, landslide, mud slide, snowstorm, or drought), or, regardless of cause, any fire, flood, or explosion, in any part of the United States, which in the determination of the President causes damage of sufficient severity and magnitude to warrant major disaster assistance under the Robert T. Stafford Disaster Relief and Emergency Assistance Act, 42 U.S.C. §5121 et seq., to supplement the efforts and available resources of States, local governments, and disaster relief organizations in alleviating the damage, loss, hardship, or suffering caused thereby.
Emergency: Any occasion or instance for which, in the determination of the President, Federal assistance is needed to supplement State and local efforts and capabilities to save lives and to protect property and public health and safety, or to lessen or avert the threat of a catastrophe in any part of the United States.
Major Disasters and Emergencies Outside the United States
This policy also applies to students who reside or are located in major disaster or emergency areas outside the United States. The same benefits that apply to Excelsior College students who reside in declared major disaster or emergency areas in the United States will apply to those students who reside in areas outside the United States that are declared as areas of catastrophe by the International Federation of the Red Cross and Red Crescent Federation or similar organizations.
Individual Disasters or Emergencies
In the case of individual disasters or emergencies that are not declared major disasters or emergencies by FEMA (or recognized international agencies), Excelsior College will use reasonable and humane judgment to accommodate the student. Accommodations to the student will depend on the special circumstances, but may be similar to those given to students in declared major disaster areas. Students should contact the Ombudsperson Office for assistance.
Whenever there is major natural or human-made emergency, the Provost or their designee will decide the best plan of action to take. A team comprised of representatives from the offices of the Provost, Bursar, Financial Aid, Legal Affairs, and Communications may be convened by the Provost or their designee to serve as an Emergency Response Team.
The Administration of UExcel Exams and Excelsior College Examinations
Pearson VUE is proactive in notifying the College when one or more of their testing centers close due to a natural disaster.
In the event of a natural disaster (flood, hurricane, tornado, fire, etc.) at a Pearson VUE testing site, the Pearson Candidate Call Center representatives identify those students who may be scheduled to take a UExcel or Excelsior College Examination and contacts them as quickly as possible to have their appointment times rescheduled.
Students can also contact Test Administration through their MyExcelsior Message Center (login required) to inform the staff that they were unable to keep an appointment due to a natural disaster.
If a natural disaster makes it impossible for a student to take a scheduled exam, every effort will be made to reschedule the exam at no extra cost to the student.
Inclement Weather and Pearson VUE Exams
In the case of inclement weather (ice storm, heavy snowfall, etc.), the Testing Services staff in the Center for Educational Measurement adheres to the following guidelines as stated in A User’s Guide: Using Examinations to Accomplish Individual Goals (PDF):
“If your scheduled test center closes due to inclement weather, Pearson VUE will try to contact you to reschedule your exam for another date within your eligibility test window. You may also call Pearson VUE toll free (888-926-9488) to reschedule the appointment yourself. If the test center remains open and you decide not to attend, your examination fee will be forfeited.”
If the Pearson Testing Center where you are scheduled to test is open:
- Decide if you wish to keep your scheduled appointment.
- If you decide not to keep your scheduled appointment, we regret that your examination fee will be forfeited and no portion of the exam fee will be refunded to you.
If the Pearson Testing Center where you are scheduled to test is closed:
- In most cases you should be contacted by a Pearson representative to reschedule your examination for another date within your eligibility test window.
- If you are not contacted by a Pearson representative to reschedule your examination appointment, you can call Pearson’s Candidate Services toll free at 888-926-9488 to reschedule your appointment.
We can refund your examination fees and allow you to reschedule your examination only if you follow the procedures specified previously.