Reporting to the Assistant Dean, this position plays a key role in the day-to-day academic operations within the College of Liberal Arts and Sciences (CLAS). Responsibilities include operational support for deans, chairs, faculty, and students such as administrative tasks, pre-term preparation, and supporting college initiatives and projects.  The position also involves fostering engagement through interdepartmental collaboration and actively participating in school and college committees to contribute to the development and execution of institutional initiatives.

This is a full-time role with a minimum of two required days at Excelsior's home office of 7 Columbia Circle, Albany, NY, with the remainder of the days worked from home.

Duties and Responsibilities:  

• Operational support for pre-term preparation and faculty assignments.
• Serves as first point of contact for the CLAS inbox.
• Respond to and troubleshoot faculty issues and concerns.
• Support the faculty evaluation process and utilize data to help the school exceed external benchmarks of quality.
• Support deans and department chairs to ensure faculty credentials are updated and aligned with university standards.
• Coordinate groups and associations to promote student connections and engagement with the school.
• Participate as an active member of school and collegewide committees as assigned to support the development and implementation of college initiatives.
• Support the deans and department chairs in reviewing course quality dashboard data on a term basis and coordinate follow-up and continuous quality improvement actions.
• Support assistant dean with data-driven monitoring of course registrations with the goal of optimizing availability and efficiency of course offerings.
• Support the efforts of the college and school specialized accreditation process.
• Other duties as assigned.

Qualifications: to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• An earned associate's degree from a regionally accredited institution and a minimum of 1 year of related customer service or student support position.
• Bachelor's degree preferred.
• Ability to manage multiple priorities and meet deadlines, project management skills preferred.
• Experience in adult and continuing education or distance education is highly desirable.
• Comfort working with technologies to collect and analyze data in support of college initiatives.
• Strong critical thinking, analytical, and problem-solving skills.
• Ability to work both independently and collaboratively.
• Demonstrated competence in written and oral communication and interpersonal skills.
• Ability to work effectively with deans, faculty, and staff throughout the college.
• Demonstrated integrity, commitment to high standards, ability to achieve results.
• A commitment to working successfully with diverse populations.

The hiring salary range for this position is $42,000.00 - $48,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.