End of Course Grade Appeals

Statement of Policy

The End of Course Grade Appeals Policy applies only to students taking Excelsior College (EC) courses. A formal grade appeal will be pursued only if the student presents evidence of error, bias or capriciousness on the part of the instructor in determining the student’s final grade for the course.

Note:  Refer to the  Academic Honesty Policy if any form of plagiarism is suspected and involved in determining the final grade.

Procedure

End of Course Grade Appeal Process

  1. Students with questions regarding their final course grade should contact the instructor within 10 calendar days after the end of the course term. (For online courses students have access to the course for 10 calendar days after the end of the course term. CD-ROM students should contact their instructor by email.)
  2. Students who miss this 10 calendar day window, or are unable to resolve the issue with the instructor, will have an additional 20 days to contact the school for assistance. See contact information in item B.
  3. If the student has been unsuccessful with resolving the grade issue, they have the right to file a written appeal with the dean of the school within 60 days of the end of the course. The appeal should include:
  • course name,
  • course department and number,
  • term,
  • the student’s name and ID number,
  • instructor’s name, and
  • a detailed explanation of the grounds for appeal including supporting documentation.

Receipt of formal appeal will be acknowledged within 72 hours. The dean or designee will investigate the appeal and the dean will render a final decision within 30 days of receipt of the appeal.

The grade appeal decision is final. No further appeal will be accepted.

Contact Information for Schools 

Excelsior Colleges offers a toll free number for course issues and concerns that students can utilize for contact information for their instructor or school designee.

Call 877-852-5692, and listen for the extension of the office you need to reach.

Option 1: School of Undergraduate Studies Courses
Option 2: School of Graduate Studies Courses
Option 3: School of Nursing Courses (all levels)

Undergraduate and Graduate Courses Email Addresses

End of Course Grade Appeal Process for INL 102

Students who want to appeal a final course grade of F for INL 102 Information Literacy must submit their appeal in writing to the School of Undergraduate Studies at within 10 calendar days after the end of the course term.

End of Course Grade Appeal Process for Professional Training and Continuing Education Courses

  1. Students with questions regarding their final course grade should contact their continuing education instructor within seven calendar days after the end of the course. Students have access to their online course for seven calendar days after the end of the term (for cohort courses) or after the submission of their final assessment (for self-paced courses).
  2. Students who miss this seven calendar day window, or who are unable to resolve the issue with the continuing education instructor, will have an additional 20 calendar days to contact the unit for assistance.
  3. If the student has been unsuccessful with resolving a grade issue, they have the right to file a written appeal to the unit’s designee within 30 calendar days of the end of the course. The appeal should include:
  • course name,
  • course number,
  • course complete date,
  • student name and ID number,
  • continuing education instructor name, and
  • a detailed explanation of the grounds for appeal including supporting documentation.

Receipt of formal appeal will be acknowledged within five calendar days. The unit designee will investigate the appeal and will render a final decision within 30 days of receipt of the appeal.

The grad appeal decision rendered by the unit designee is final and may not be appealed.

Contact Information for Professional Training and Continuing Education Units

Students should contact the unit directly for course issues, concerns, or grade appeals.

Unit Email Phone
Excelsior Workforce Institute (EWI) ewi@excelsior.edu
National Cybersecurity Institute (NCI) nci@excelsior.edu 202-610-1201
888-647-2388