Become a Certified Medical Administrative Assistant

Medical administrative assistants play a valuable role on any healthcare team, often handling a variety of organizational tasks that help with patient flow. The 100% online course will prepare you to work as a Certified Medical Administrative Assistant (CMAA), designated by the National Healthcareer Association (NHA).

Kevin Feeley
BS in Electrical Engineering
HVCC Class of 2005

“Excelsior took all of my credits. I was able to jump right into upper-level courses.”

Job Outlook for Certified Medical Administrative Assistants

The healthcare field is one of the leading areas of opportunities for career growth today. Within healthcare, medical assistants are among the most in-demand professionals. NHA estimates that job openings for medical assistants are increasing by 9–15% each year.

The U.S. Bureau of Labor Statistics concurs with the NHA estimate. Its data indicates job opportunities for medical assistants will grow by 23% overall by 2028. This is four times the expected average growth for all jobs.

Medical assistants earn $34,800 per year, or $16.73 per hour on average, according to BLS data.

Online Certified Medical Administrative Assistant (CMAA) Training FAQs

According to NHA, medical administrative assistants primarily work in the “front office” of a medical practice or healthcare facility. Their duties may include coordinating practice correspondence, maintaining files, and scheduling appointments.

Clinical medical assistants primarily deal with clinical procedures and patient care, while medical administrative assistants oversee organizational tasks, such as scheduling, managing records, and checking in patients.

The healthcare environment thrives on professionalism, precision, and dedication to patient welfare. Medical assistant certification may be required for many jobs. Earning a CMAA establishes a medical assistant as a caring, responsible professional who has undergone a study and assessment program to validate their credentials.

The healthcare environment thrives on professionalism, precision, and dedication to patient welfare. Medical assistant certification may be required for many jobs. Earning a CMAA establishes a medical assistant as a caring, responsible professional who has undergone a study and assessment program to validate their credentials.

Online Certified Medical Administrative Assistant (CMAA) Training Objectives

Prerequisites and Requirements

There are no prerequisites to take the course.

Curriculum

  • Becoming an administrative medical assistant

    Qualities of a medical assistant, working in ambulatory healthcare settings, the healthcare team

  • Managing stress and improving communication

    Types of communication and barriers to effective communication; patient interview techniques

  • Law, ethics, and healthcare

    Health Insurance Portability and Accountability Act (HIPAA), Americans with Disabilities Act (ADA) and Occupational Safety and Health Administration (OSHA); ethical guidelines for healthcare providers

  • Improving your medical office

    The reception area and the medical receptionist; opening and closing the facility

  • Computers in the ambulatory care setting

    Use of computers in the medical office; safeguarding Electronic Medical Record (EMR), Electronic Health Record (EHR) and Protected Health Information (PHI)

  • Telecommunications and patient scheduling

    Patient portal and scheduling methods; dealing with irate patients

  • Midterm exam
  • Medical terminology: word parts, plurals, abbreviations

    Importance of medical terminology; understanding word parts: roots, prefixes, suffixes

  • Managing medical records

    Electronic, paper, and hybrid medical records; SOAP notes, Release of Information (ROI), and Personal Health Record (PHR)

  • Written communication

    Working with medical documents and records; medical transcriptionist/medical scribe

  • Medical billing and coding: an overview

    Health insurance terms; code sets: ICD-10-CM/PCS, CPT, HCPCS Level II

  • Daily financial practices

    Improving patient payments; claims denial strategies, accounts receivable, and accounts payable

  • The administrative medical assistant as office manager

    Qualities of an office manager; Clinical Documentation Improvement (CDI)

  • Final exam

Instructors

Nancy Smith
Nancy Smith has over 30 years of experience in the healthcare industry. Her clinical experience includes working as a medical assistant for a network of rural health clinics, and as a medical coder, insurance claims specialist, and medical records auditor. She worked as a medical office manager for 10 years, where she recruited and trained all medical assistants. Smith holds a bachelor’s degree in vocational education and has developed and taught medical assistant programs.

LaTisha Cottingham
LaTisha Cottingham has over 20 years of experience in the healthcare industry. She has six years of teaching experience in the field of medical billing and coding and medical assisting. Currently she is employed as an HIM analyst for a long-term care establishment that is based out of Alabama. Previously, she was employed as the lead instructor for the allied health department for a local career institute. Cottingham’s field of expertise is in the area of physician-based inpatient coding and emergency department coding. The certifications that she holds are as follows: a Registered Health Information Technician (RHIT), a Certified Professional Coder (CPC), and a Certified Clinical Medical Assistant (CCMA). In preparation for ICD-10-CM, Cottingham received her ICD-10-CM/PCS Trainer Certification from American Health Information Association (AHIMA), where she is currently a member. Cottingham is also a member of the American Academy of Professional Coders (AAPC) and the National Healthcare Association (NHA) where she is a test proctor.

Request More Information