The Facilities Manager ensures the efficient operation and safety of Excelsior University’s Albany campus. This role serves as the on-site point of contact, overseeing vendor services, space readiness, and compliance with safety standards. The Site Manager also supervises a small on-site team and coordinates with a property management company to maintain a professional and welcoming environment for staff and visitors. In addition, the site manager will serve as a point of contact for additional Excelsior University sites as they are established in regions throughout the United States.

Duties and Responsibilities:  

Operational Oversight

• Act as the primary on-site contact for all campus operations, ensuring a safe, functional, and welcoming environment.
• Monitor and manage services provided by the property management company, including janitorial, landscaping, snow removal, and building maintenance.
• Respond to urgent site issues and coordinate emergency repairs with external vendors and management.
• Oversee main reception function for the institution, which includes walk in visitors, visitor and staff badge distribution, and main phone reception services.
• Oversee mailroom operations for the institution.
• Serve as a point of contact and subject matter expert for other Excelsior University sites who do not have full-time site managers.

Space & Resource Management

• Coordinate space setup and vendor services for occasional on-site events and meetings.

Preventive Maintenance & Compliance

• Ensure preventive maintenance schedules are followed by the property management team within budget guidelines.
• Maintain emergency preparedness plans (fire evacuation, disaster response) and serve as the site emergency coordinator.
• Promote good housekeeping and compliance with health, safety, and accessibility standards.

Vendor & Contract Coordination

• Act as liaison for vendor relationships; review service reports and approve work orders in collaboration with property management.
• Assist with RFPs, bid reviews, and contract documentation as needed.

Supervisory Responsibilities

• Supervise the receptionists, mailroom, and one facilities team member, providing scheduling, guidance, and performance feedback.
• Foster a positive and professional on-site experience for staff and visitors.

Other Duties

• Serve as site backup coordinator onsite security concerns.
• Attend professional development opportunities as required.
• Perform additional responsibilities as assigned to support site operations.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education: Associate’s or Bachelor’s degree in Facilities Management, Business Administration, or related field preferred.
• Experience:
  • 3+ years of experience in facilities or site management, preferably in higher education or corporate environments.
  • Experience supervising staff and managing vendor relationships.
• Skills:
  • Strong organizational and problem-solving skills.
  • Excellent communication and interpersonal abilities.
  • Ability to manage multiple priorities in a hybrid work environment.
  • Proficiency with Microsoft Office Suite and familiarity with facilities management software.

Key Competencies

• Leadership and team management
• Vendor and contract oversight
• Emergency preparedness and compliance
• Customer service orientation
• Adaptability in a hybrid work setting

Work Environment

• Primarily on-site role with occasional flexibility for remote work and travel to additional Excelsior University locations.
• Requires ability to respond to urgent issues outside of standard business hours when necessary.

The hiring salary range for this position is $62,354.00 - $65,000.00. The hiring salary range above represents the University's good faith estimate at the time of posting.