Military and Veteran Partnership Specialist – Ohio
Full Time
Remote | Ohio |
- Assist in coordinating, executing, and supporting the team and university strategic plan, under the oversight of the Director of Military Outreach and Veteran Partnerships.
- Build and manage relationships with various military and veteran stakeholders in the designated area and act as a point of contact and advocate.
- Actively seek opportunities to promote Excelsior and engage existing military installations and veteran partners through relationship building, site visits, webinars, presentations, and other forms of outreach, engagement, and marketing with the focus on generating inquiries, enrollments, credit taking, and revenue.
- Identify process refinements and strategies to improve the student experience for the military and veteran market and heighten the level of customer service being delivered to students and/or military installations and veteran partners. Identify specific needs of prospective students and triage student issues to appropriate parties.
- Generate inquiries that are a good fit for Excelsior and provide general intake for prospective students via personal virtual or in-person interviews.
- Provide support to students and work collaboratively with Strategic Partnerships and Alliances team members and Excelsior staff, as necessary, to assist students through the admissions and advising pipeline.
- Upon qualifying the student inquiry, provide unofficial evaluations to students to assist in making an informed enrollment decision.
- Track all military installation and veteran partner and student activities via Salesforce and ensure all final documents are posted in SharePoint.
- Engage with military installation and veteran partners and students via social media, newsletters, direct mail, email campaigns and/or other communication vehicles as per Excelsior guidelines and best practices.
- Bachelor's degree from an accredited institution.
- At least one year of work experience in a related role, such as sales, account management, marketing, admissions, recruiting, or business development required.
- Willingness to establish and maintain relationships with key decision makers and develop a high level of understanding for professional development and workforce needs within key organizations.
- Project management skills and the ability to manage multiple tasks and priorities effectively.
- Demonstrate creativity, enthusiasm, and openness to innovation.
- Ability to master a wide body of knowledge and information.
- Organizational, analytical, decision making, and problem-solving skills.
- Ability to excel working fully remote or hybrid in a professional, private, and quiet workspace managing multiple priorities and meeting deadlines and goals.
- Ability to review/prepare accurate detailed documents.
- Proficient computer literacy and willingness to learn new applications, Knowledge of Microsoft Office products required. Knowledge of Salesforce and SharePoint a plus.
- Self-discipline with proven ability to work independently and with initiative to successfully achieve goals and objectives.
- Ability to travel. Conference attendance, partner/student engagements, and off-site meetings will be required. Occasional weekend/evening hours and overnight travel.
- Prior military service or military affiliation is required.
- Must reside in Ohio.
- Willingness to work with multiple, diverse stakeholders across complex organizations and different populations.
- Interpersonal, oral, written communication, and presentation skills.
- The drive for success in inquiry, enrollment, credit taking, and revenue generation and building successful partnership programs.
Application Information
If you have problems with online submission, please call 518-608-8270.
Excelsior University offers competitive compensation and a generous benefits package that includes paid time off, retirement, and excellent health insurance. Interested candidates should submit a letter of application, resume, and the names of three professional references. Please submit requested information by clicking the Apply Now button on this page.
AA/EOE/ADA
Excelsior University is an equal opportunity employer committed to ensuring all qualified applicants receive consideration for employment without regard to any legally protected characteristic.
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